Program Manager II, Sutter Concierge

Sutter Health•Emeryville, CA

1d•$49 - $73•Hybrid

About The Position

Supports the day-to-day execution of Concierge business development programs, helping turn strategy into action and ensuring key initiatives are delivered on time and with excellence. Understands the strategy to effectively partner with local operations teams and cross-functional stakeholders across the organization to support Concierge expansion, member acquisition and retention, events, community outreach, and member engagement. Coordinates projects from planning through implementation, helping launch new initiatives while continuously improving existing programs, including the Salesforce CRM, Concierge Playbook, webinars, B2B outreach, and other growth initiatives. Keeps projects organized, removes barriers, follows through on details, and helps teams achieve measurable results while ensuring compliance with organizational and regulatory requirements.

Requirements

Bachelor's degree in Business Administration, Healthcare Management or related field, or equivalent experience.
2 years of recent relevant experience.
Ability to build and establish effective working partnerships with employees, peers and/or leaders to achieve program objectives.
Organizational skills and the proven ability to manage multiple tasks and deadlines simultaneously.
Effective communication skills, with an emphasis on writing.
Motivated and resourceful self-starter with the ability to anticipate needs, meet deadlines, and solve problems creatively, both independently and in team settings.
Adaptability to interact with various types of visitors with poise and self-confidence.
Desire and ability to work independently and autonomously.
Must live a commutable distance to the office.

Responsibilities

Supports the day-to-day execution of Concierge business development programs.
Helps turn strategy into action and ensures key initiatives are delivered on time and with excellence.
Partners with local operations teams and cross-functional stakeholders to support Concierge expansion, member acquisition and retention, events, community outreach, and member engagement.
Coordinates projects from planning through implementation.
Helps launch new initiatives while continuously improving existing programs, including the Salesforce CRM, Concierge Playbook, webinars, B2B outreach, and other growth initiatives.
Keeps projects organized, removes barriers, follows through on details, and helps teams achieve measurable results.
Ensures compliance with organizational and regulatory requirements.