Program Manager I - DMV
About The Position
It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. This is a repost. Previous applicants will need to reapply. The Position is located at the DMV Headquarters The primary purpose of Program Manager I, Assistant Director, is to provide high-level administrative, operational, and strategic leadership across Driver Services and to serve as the Chief of Staff to the Director of Driver Services. In this capacity, the position ensures effective coordination of priorities, initiatives, modernization efforts, and cross-unit activities that impact the statewide delivery of driver credentialing services. This position directs and supports professional, managerial, and technical staff in executing programs that uphold the integrity, security, and efficiency of Driver Services operations, consistent with the Division’s mission and statewide regulatory responsibilities. Work involves providing leadership in establishing goals, aligning unit-level objectives with Division-wide priorities, and advising the Director on organizational planning, operational risks, legislative impacts, and emerging service delivery needs. The Assistant Director represents the Director and the Division in discussions with internal leaders, state and federal partners, legislative staff, and external stakeholders, ensuring coordinated implementation of policy, technology, and service initiatives.
Requirements
- Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.
Nice To Haves
- Comprehensive knowledge of NC Motor Vehicle Laws (Chapter 20), REAL ID, AAMVA standards, SAVE, FMCSA/CDL regulations, and DMV credentialing operations to guide policy, compliance, and statewide program decisions.
- Experience with leadership and program management directing professional, managerial, and technical staff and coordinating multi-unit operations across Driver Services.
- Strong skills in strategic planning, process improvement, and modernization initiatives, including workflow design, systems integration, and oversight of UAT and testing activities.
- Knowledge of state personnel policies and HR practices with the ability to mentor staff, manage performance, and navigate sensitive personnel matters.
- Demonstrated ability to communicate complex information clearly and effectively—written and verbal—to internal leadership, field operations, IT partners, legislators, and external stakeholders
Benefits
- Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
