DMV - Administrative Specialist I

State of North Carolina

2d

About The Position

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities. This position is located in the Renewal, Titles and Plate Unit of Vehicle Services Section. This position is responsible for providing customer service to the general public in all areas of vehicle registration. This position requires technical skills in order to process requests from customers using the STARS program. This position is proficient in examining title, registration, and identification documents to detect fraudulent, altered, or suspicious items. This position is also responsible for examining currency to ensure it is authentic. This position accepts payments for services rendered and observes all proper money handling procedures. This position inspects title and registration documents to ensure they are executed in the manner stated in the General Statutes and fees are collected or adjusted according to the same statutes. The other duties of this position include researching and responding to refund requests, cancellation of title records, address changes, requests for certified records, real estate/mobile home cancellations and various general inquiries and correspondence.

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

• Demonstrated ability to proficiently use correct grammar, spelling, and vocabulary to compose/proofread correspondence.
• Demonstrated ability to interpret and explain policies, procedures, and laws.
• Experience in computer and Mainframe databases.
• Experience in reviewing detailed documents and records for accuracy and authenticity.
• Experience with recording, compiling, summarizing, analyzing data, and balancing a cash drawer.

Responsibilities

• providing customer service to the general public in all areas of vehicle registration
• process requests from customers using the STARS program
• examining title, registration, and identification documents to detect fraudulent, altered, or suspicious items
• examining currency to ensure it is authentic
• accepts payments for services rendered and observes all proper money handling procedures
• inspects title and registration documents to ensure they are executed in the manner stated in the General Statutes and fees are collected or adjusted according to the same statutes
• researching and responding to refund requests, cancellation of title records, address changes, requests for certified records, real estate/mobile home cancellations and various general inquiries and correspondence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees