DMV - Administrative Specialist II
About The Position
This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities. The DMV Customer Contact Center located in Bladen County provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast-paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Requirements
- High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
Nice To Haves
- Experience analyzing, interpreting, and/or evaluating information or data.
- Experience completing and maintaining records and reports.
- Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
- Experience with customer service by phone and/or in person with diverse clientele.
- Experience in Microsoft applications and/or mainframe databases.
Responsibilities
- Provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment
- Provide comprehensive and detailed information
- Prepare reports
- Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
