DMV- Program Coordinator I
About The Position
It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work “This is an anticipated vacancy” This position is in the Charlotte IRP office. This position provides customer-friendly, courteous, and informative services to the public and IRP customers, this position assists with customer-facing IRP customers, completing the correct documents needed for opening new accounts and renewals. This position assists IRP customers with supplements, updating insurance, turn in tags, collecting payments for 2290’s (Federal Heavy Use Tax), confirming payments, collecting payments for yearly renewals, For Hires and Supplements. Updating name changes for individuals and for business entities and transferring plates and/or title work. This position reviews City, State and Federal documents. This position explains the mandatory requirements for proof of residency requirements to customers. This position reviews fraudulent or altered materials. This position contacts utility companies to verify proof of residency. This position reviews lease agreements and insurance certificates to make sure that they are following IRP international requirements. This position responds to telephone and email inquiries from customers, insurance companies, the public and motor carrier authorities. This position processes incoming mail from customers and responds to renewal packets and submitted payments. This position reviews the websites of North Carolina Secretary of State, Federal Motor Safety Administration and cross referencing the USDOT and Motor Carrier numbers. This position requires responding to customer inquiries regarding Unified Carrier Reg (UCR) and International Fuel Tax Agreement (IFTA) and providing customers with contact information that they will need for said matters. This position maintains a detailed and accurate accounting of all cash, checks, money order and credit/debit cards transactions. This position balances and reconciles a cash drawer at the end of every workday. This position conducts all title work and all other transactions pursuant to the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act. This position receives reviews in state and out of state finances packages that are utilized by IRP customers to purchase/lease motor vehicles. To perform the above-stated tasks and responsibilities, this position requires technical and administrative skills, and an extensive knowledge of the North Carolina General Statute’s, policies and procedures, and regulations that govern the issuance of a North Carolina title, as well as other credentials. The program area for this position includes one or more of the following: experience in the International Registration Plan Unit, working knowledge of vehicle title and registrations, DMV customer service experience, and/or experience applying or explaining Motor Vehicle General Statues and DMV rules and regulations.
Requirements
- Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.
Nice To Haves
- Experience with Microsoft applications and/or mainframe databases.
- Experience in board customer service dealing with a diverse clientele explaining information Detail as it relates to laws, rules, and regulations.
- Experience in analyzing, interpreting, and/or evaluating information or data.
- Experience reviewing information to determine compliance with applicable laws, rules or regulations to resolve a complex or special processing matter.
- Experience in balancing a cash drawer.
Responsibilities
- assists with customer-facing IRP customers, completing the correct documents needed for opening new accounts and renewals
- assists IRP customers with supplements, updating insurance, turn in tags, collecting payments for 2290’s (Federal Heavy Use Tax), confirming payments, collecting payments for yearly renewals, For Hires and Supplements
- Updating name changes for individuals and for business entities and transferring plates and/or title work
- reviews City, State and Federal documents
- explains the mandatory requirements for proof of residency requirements to customers
- reviews fraudulent or altered materials
- contacts utility companies to verify proof of residency
- reviews lease agreements and insurance certificates to make sure that they are following IRP international requirements
- responds to telephone and email inquiries from customers, insurance companies, the public and motor carrier authorities
- processes incoming mail from customers and responds to renewal packets and submitted payments
- reviews the websites of North Carolina Secretary of State, Federal Motor Safety Administration and cross referencing the USDOT and Motor Carrier numbers
- responding to customer inquiries regarding Unified Carrier Reg (UCR) and International Fuel Tax Agreement (IFTA) and providing customers with contact information that they will need for said matters
- maintains a detailed and accurate accounting of all cash, checks, money order and credit/debit cards transactions
- balances and reconciles a cash drawer at the end of every workday
- conducts all title work and all other transactions pursuant to the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act
- receives reviews in state and out of state finances packages that are utilized by IRP customers to purchase/lease motor vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
