DMV - Program Coordinator III - Ign Interlock

State of North Carolina

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About The Position

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. This is a repost. Previous applicants must reapply to be considered. The primary purpose of a Program Coordinator III within the Ignition Interlock Unit of the North Carolina Division of Motor Vehicles (NCDMV) is to oversee and manage the state's Ignition Interlock Program, ensuring compliance with legal requirements, oversight of ignition interlock vendors and service providers, and facilitating communication between participants, legal entities, and government agencies. This role is crucial for maintaining public safety and supporting individuals seeking to reinstate their driving privileges following alcohol-related offenses.

Requirements

• Bachelor’s degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.
• working knowledge of the Ignition Interlock Program and/or working knowledge of Chapter 20 Motor Vehicle Laws.

Nice To Haves

• Knowledge of administrative law, due process, and North Carolina motor vehicle laws, policies, and administrative codes.
• Demonstrated ability to interpret and apply legal standards and DMV regulations in quasi-judicial proceedings, ensuring fair and legally sound decisions.
• Experience participating in or conducting formal administrative hearings or legal proceedings
• Skilled in clearly and accurately communicating policies, procedures, and decisions using proper language, grammar, and spelling.
• Demonstrated ability to convey complex information to a diverse clientele while maintaining professionalism, especially during contentious or sensitive interactions.
• Working knowledge of Microsoft Office applications, including Word and Excel, with experience supporting administrative functions and customer service processes.

Responsibilities

• Program Oversight and Compliance
• Vendor Oversight and Compliance
• Participant Support and Communication
• Data Management and Reporting
• Policy Development and Implementation
• Conduct Medical Accommodation hearings.
• Provide oversight and regulatory compliance monitoring of ignition interlock device vendors operating in North Carolina.
• Regularly participate in audits, vendor evaluations, and policy development to maintain the integrity and effectiveness of the ignition interlock program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level