Program Manager, Gambling Treatment & Prevention

Signature Health Inc•Maple Heights, OH

17d

About The Position

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more Robust earned paid time off program (PTO) Federal Loan Forgiveness Program (available on eligible roles) Professional Development Support SCOPE OF ROLE Reporting to the Manager, Behavioral Health Services, the Program Manager, Problem Gambling Treatment & Prevention Services will provide clinical oversight and administrative leadership for Signature Health’s Problem Gambling Treatment and Prevention services. The Program Manager, Problem Gambling Treatment & Prevention Services supports problem gambling service integration within a multidisciplinary team (counseling, case management, peer support, and prevention), ensures high-quality, compliant, and accessible care, and leads the planning and delivery of grant-funded treatment and prevention initiatives. The Program Manager, Problem Gambling Treatment & Prevention Services provides clinical oversight and direct clinical care for clients with problem gambling. This role also serves as a community-facing subject matter resource, supporting high-quality prevention education, strengthening community engagement and referral pathways, and integrating problem gambling into broader programming.

Requirements

Masters Degree required.
Valid unencumbered, LISW-S, LPCC-S, or IMFT-S license in the state of Ohio required.
American Heart Association (AHA) Basic Life Support (BLS) certification required.
High proficiency with computer software including but not limited to health information management system, billing software, insurance websites, and Microsoft Office.
Demonstrated ability to provide clinical and administrative supervision to multidisciplinary behavioral health and prevention teams.
Strong working knowledge of problem gambling treatment and prevention, including best practices for screening, referral pathways, and evidence-informed care.
Knowledge of adolescent and adult substance use trends and prevention/treatment best practices (alcohol, tobacco, and other drugs), with ability to integrate AOD and problem gambling prevention efforts.
Experience managing grant-funded programming, including compliance monitoring, deliverable tracking, data collection, and reporting.
Working knowledge of documentation and compliance expectations tied to behavioral health service delivery and prevention initiatives (e.g., accrediting/regulatory standards and audit readiness).
Strong public-facing communication skills, community relationship-building, and ability to represent agency leadership professionally.
Ability to coach, train, and develop staff toward competency (including treatment and prevention competency development), consistent with licensing board expectations and agency policy.
High ethical standards, sound judgment in complex situations, and comfort leading through crisis response, risk management, and continuous improvement.

Nice To Haves

Experience with Problem Gambling and/or Prevention work preferred.
Experience in public speaking or training preferred.

Responsibilities

Oversee daily operations of the Problem Gambling treatment program and prevention team to ensure safe, effective service delivery.
Provide program oversight and support in clinical and community settings (Signature Health sites, schools, jails, coalitions, events).
Train and supervise treatment and prevention staff; monitor performance using technology and metrics; document progress through logs and reviews.
Lead team meetings and process improvement initiatives; collaborate with leadership for alignment and efficient operations.
Support recruitment, onboarding, training, evaluations, and corrective actions per policy.
Provide clinical direction to 20+ clinicians for evidence-informed screening, assessment, referral, and treatment; deliver interim direct services as needed.
Conduct screenings, assessments, and therapy (individual, group, family) for adults and children; manage referrals, waitlists, and outcomes reporting.
Plan, coordinate, implement, and evaluate prevention initiatives informed by community needs; expand education programs and training resources.
Represent Signature Health in coalitions and partnerships; build relationships with schools, jails, and community organizations to broaden prevention reach.
Collaborate on outreach strategies (press releases, brochures, mailings, speaking engagements) to increase awareness and engagement.
Oversee grant-funded programming; ensure deliverables, compliance, and reporting timelines while remaining within approved budget; identify and support new funding opportunities.
Support grant writing, data collection, reporting accuracy, and budget performance.
Ensure documentation meets Medicaid and regulatory standards; conduct peer reviews, utilization reviews, and quality assurance.
Monitor compliance with CARF, Ohio Department of Behavioral Health Services, and professional standards; support audits and corrective actions.
Model ethical practice, confidentiality, crisis management, and safety protocols; ensure staff operate within scope and competency.