Program Manager - Ford & Lincoln Product, Dealer Training and Productivity

Ford Motor • Allen Park, MI

5d • Hybrid

About The Position

The Global Dealer Training & Productivity team helps dealers work smarter, not harder, with targeted training, data, strategy and more. Together, our team: Ensures dealers have the content and training they need when they need it. Our focus is delivering unified coaching, a data-driven ecosystem and new productivity technologies so the right content, by the right people, reaches them at the right time. Helps dealers become more strategic in diagnosing gaps and developing solutions Equips dealers with what they need to succeed and help them develop into trusted advisors to customers Works with dealers to improve business metrics, lower turnover, and increase customer satisfaction Responds to a shifting customer base with diverse preferences to transform customer experiences

Requirements

• Bachelor's Degree in Business Administration or equivalent combination of relevant education and experience.
• 2+ years in people management experience, ideally in training and enablement discipline
• 5+ years’ experience in building and managing training and enablement programs, including all aspects of the content creation progress, from collaboration with business owners to scoping to building to deploying
• 5+ years’ experience in business partner relationship management

Nice To Haves

• Ability to think differently and constantly reinvent
• Ability to strategically leverage proficiency data to inform programmatic decisions
• Automotive industry experience

Responsibilities

• The Program Manager, Dealer Training & Productivity (Ford and Lincoln Product) will have the primary responsibility of helping us build our on-Demand digital programs for the Dealer Training and Productivity department by engaging with business owners and SMEs to shape impactful learning experiences for dealership employees.
• This candidate will be dedicated to developing content on Ford and Lincoln vehicles for Ford and Lincoln dealers.
• They will help us reimagine how people learn about our vehicles, products, and services.
• The candidate should be a creative ‘outside the box’ thinker undaunted by subject matter, audience, or delivery method.
• They should not be afraid to think big.
• They should be a maker who can build relationships with business owners as well as guide and coach their team to deliver impactful learning experiences from concept to prototype and into production.
• This individual should be equipped with an always expanding creative toolkit, constantly innovating, and looking for the next best way to deliver the training experience.
• They should enjoy managing people and helping them grow into the best version of themselves to meet the vision of tomorrow.
• They’ll bring creative solutions that match wits within the rapidly changing automotive industry.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees