Program Manager for Spare Parts Logistics and Operations

Siemens Healthineers

21d

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Conducts all relevant project management activities for various kinds of service projects with internal focus to meet respective project goals in terms of time, cost, and quality. Our global Service Operations Support team (SOS) in Customer Services for Laboratory Solutions (CS-LS): We are a team of approx. 200 highly dedicated employees enabling and supporting our Service Teams (Engineers and Application Specialists) around the Globe. We closely collaborate with R&D to ensure efficient and effective serviceability of our in-vitro laboratory solutions. We ensure that our service teams around the globe are ready to deliver customer focused and effective service and applications. We also provide our deep knowledge and expertise to them when solution support is needed. This is a role well suited for an ambitious, cross-functional leader, looking for the next step in their career. As the Program Manager for Spare Parts Logistics and Operations in the global Service Operation Support organization (CS-LS SOS) – Business Excellence, you will be responsible for Spare Parts Governance, Availability and Performance within Customer Services.

Requirements

Please do not apply if you have no experience in Program Management or in Parts Logistics.
You have 10+ years of experience in managing logistics programs, with strong leadership and people management skills in a cross-matrix organizational setting.
You have 5+ years of experience in field service operations, preferably in healthcare or related industries, with a solid, successful track record in customer satisfaction and business and financial outcomes.
You have demonstrated expertise in spare parts logistics, inventory management, and service supply chain operations, with a strong understanding of global distribution networks and cost-to-serve dynamics.
You demonstrate executive presence, communication and interpersonal skills to effectively represent business needs and priorities to senior management and other corporate functions creating buy-in for change, with demonstrated persistence and tact in navigating complex stakeholder environments.
You bring advanced diagnostic and analytical capabilities, including experience with complex modeling or data-decision frameworks, and strong technical proficiency in tools such as Microsoft Office Suite and Power BI.
You have experience or familiarity with continuous improvement methodologies such as Lean or Six Sigma, and you demonstrate the ability to take initiative, drive solutions independently, and operate effectively in ambiguous environments.
You demonstrate an innovative mindset, with the ability to challenge existing processes and develop creative, scalable solutions aligned to business and customer needs.
Minimum of 10+ years of relevant experience in logistics, spare parts operations, or service supply chain environments, with increasing responsibility in global or cross-functional roles.
Experience working in a highly matrixed, global organization with the ability to influence without direct authority.

Nice To Haves

Additional certifications in supply chain, operations, or project management (e.g., APICS, PMP, Lean Six Sigma) are a plus.

Responsibilities

You will establish clear, business and customer focused, state-of-the-art Spare Parts governance, strategy and execution for the product portfolio, in cross-functional, global collaboration with R&D, Supply Chain Management, Procurement, Material Logistics, OEMs, Finance, etc., including applying a strong understanding of international supply chain and logistics networks.
You will ensure Spare Parts Availability, resulting in increasing customer uptime and satisfaction as well as cost efficiency, while defining and driving global spare parts inventory strategies including forecasting alignment, stocking policies, and lifecycle planning.
You will ensure meeting all Spare Parts related goals as defined by our financial budget and operational KPIs, including defining, standardizing, and continuously improving KPI frameworks to drive transparency and performance.
You will collaborate closely with digital solution teams to identify, implement, and maintain data, reporting and technology needs and solutions that support and enhance our Spare Parts strategy and goals, including the use of advanced analytics and complex modeling where appropriate, and lead transformation initiatives to enhance spare parts operations through standardization, scalability, and digital enablement.
You will ensure spare parts logistics performance is effectively managed across cross-functional and external partners, driving alignment with Customer Services priorities through strong collaboration and influence, while actively representing Service Operations Support (SOS) and Customer Services (CS) in cross-functional decision-making forums to ensure service requirements, spare parts strategies, and customer impact are fully considered.
Perform additional responsibilities as assigned to support organizational goals and initiatives