Program Manager for Patient Access

Mcleod Centers for Wellbeing • Charlotte, NC

6d

About The Position

At McLeod Centers for Wellbeing, we’re looking for a Program Manager-Patient Access who can lead, problem-solve, and keep things moving at the very first step of someone’s recovery journey.

This role sits at the center of it all patients, referral sources, clinicians, and operations an making sure nothing falls through the cracks and every person has a smooth path into care.

Requirements

• You likely have a background in counseling, social work, psychology, addiction studies, or something similar and understand how important timely access to care really is.
• You’re organized, thoughtful, and able to manage multiple priorities without losing attention to detail.
• You’re also someone others rely on for guidance, support, and solutions.

Nice To Haves

• Licensure such as LCSW, LCMHC, LMFT, or LCAS is preferred, along with leadership or management experience but just as important is your ability to lead with both confidence and compassion.

Responsibilities

• Managing the admissions queue to keep patients moving smoothly through intake and admission workflows
• Tracking and coordinating program start dates while keeping patients, referral sources, and teams informed
• Serving as the go-to person for resolving delays, barriers, or operational challenges
• Monitoring admissions trends and workflows to support planning and improve access to care
• Coordinating consents and required documentation to ensure compliance and accuracy
• Partnering with Patient Access and finance teams on funding verification and payer processes
• Supporting clinicians and admissions staff with administrative tasks tied to assessments and admissions
• Providing daily guidance and oversight to Front Office Coordinators and Admissions Support Specialists
• Collaborating with leadership to identify gaps, improve workflows, and strengthen processes
• Jumping in to support intake clinicians/counselors when needed

Benefits

• Balanced Lifestyle: Enjoy a 37.5-hour work week to support a better work/life balance, with most programs closing at noon and employees off by 12:30pm. Have your afternoons free! We are also closed on Sundays!
• Comprehensive Healthcare Coverage: Access medical, dental, and vision insurance, along with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Employer Paid Benefits: Benefit from 100% employer-paid benefits, including short and long-term disability, group term life insurance, and an Employee Assistance Program
• Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment.
• Generous Leave Policies: Enjoy paid time off, sick leave accrual, and additional benefits such as bereavement, jury duty, and parent-child educational leave.
• Holiday Benefits: Celebrate 9 paid observed holidays and receive 1 floating holiday to use at your convenience. You will also receive 1 paid day off during your birthday month as our way of recognizing and celebrating you as a valued member of our team.
• PSLF Eligible: As an employee for a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees