Patient Access Manager

University of Texas at Austin•Austin, TX

2d•$72,000

About The Position

Dell Medical School is seeking a Patient Access Manager. The Patient Access Manager provides operational leadership for patient access functions to ensure timely, efficient, and patient-centered entry into healthcare services. Reporting to the Director of Patient Access, this role manages and collaborates closely with the Patient Access Supervisor, who may oversee Health Access Partners, Referral Coordinators, Patient Access Representatives, Access Center Operators, and Health Information Management Specialists, depending on the assigned functional areas. The Manager is responsible for aligning workflows across these teams, driving performance improvement, and ensuring compliance with organizational and regulatory standards. This position partners with clinical leadership, revenue cycle teams, and patient experience staff to optimize access processes, enhance patient satisfaction, and achieve organizational goals.

Requirements

Requires a Bachelor's Degree in Healthcare Administration, Business, or a related field.
At least 5 years of healthcare experience in clinical operations or financial management.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Knowledge of Athena, Epic, or other Electronic Medical Record systems.
Previous supervisory or management experience, preferably within healthcare.
Certification in Healthcare Access Management (CHAM) or Certified Healthcare Access Associate (CHAA).

Responsibilities

Provides oversight and direction for patient access operations, such as scheduling, registration, referral management, and health information workflows, depending on assigned areas.
Works closely with the Patient Access Supervisor to ensure consistent application of policies and procedures across all access-related roles.
Leads initiatives to improve throughput, reduce wait times, and enhance patient experience.
Maintains compliance with organizational policies and regulatory standards.
Directly manages the Patient Access Supervisor and indirectly oversees teams that may include health access partners, referral coordinators, patient access representatives, and HIM specialists.
Recruits, trains, and supervises staff across access-related functions.
Provides coaching, counseling, and performance evaluations.
Develops staffing plans to support patient experience and operational efficiency.
Promotes a culture of accountability, engagement, and continuous learning.
Implements data-driven strategies to monitor KPIs such as scheduling accuracy, referral turnaround times, and patient satisfaction scores.
Partners with the Patient Access Supervisor to identify operational bottlenecks and implement corrective actions.
Collaborates with leadership to design and evaluate workflows.
Leads cross-functional projects to streamline workflows and integrate technology solutions.
Serves as an escalation point for complex patient access issues.
Fosters an environment of quality service and patient advocacy.
Maintains cooperative relationships among healthcare teams.
Resolves escalated patient concerns promptly and effectively.
Monitors resource allocation and operational expenses to ensure cost-effectiveness.
Assists with budget development and oversight for patient access operations.
Analyzes financial and operational data to forecast staffing needs, technology investments, and process improvement initiatives.
Ensures cost-effective use of technology and staffing resources while maintaining service quality.
Participates in organizational committees and special projects.
Assists with vendor selection and contract negotiations for access-related technologies.
Supports disaster recovery and emergency preparedness planning.
Adheres to internal controls and reporting structure.
Performs related duties as required.