program manager - Facilities Services
About The Position
Facilities Services is entering an important stage of growth and evolution, and we are looking for a program leader who is energized by shaping what comes next. This role is built for someone who can see opportunity in complexity, ask thoughtful questions, connect ideas across teams, and turn possibilities into practical, scalable solutions that strengthen how Facilities Services supports our coffeehouses. As program manager, you will lead high-impact, cross-functional initiatives that improve Facilities service delivery, strengthen partner and supplier experiences, and build future-state capabilities across the organization. A significant portion of this portfolio will support the continued evolution of the Network Operations Center and Facilities Contact Center, while also creating space to lead other priority programs that help Facilities Services simplify work, improve consistency, and scale more effectively. The ideal candidate brings a transformation mindset - whether developed through deep Starbucks experience, external experience, or both. They value what has already been built while also looking for ways to make it better. They are comfortable challenging assumptions, navigating ambiguity, building alignment, and helping teams move from ideas to execution. This highly visible role provides regular engagement with senior leadership and the opportunity to influence key initiatives that are shaping the future of Facilities Services.
Requirements
- Minimum of 8 years of experience with the application of industry-based project management methodologies and tools
- Minimum of 8 years of experience managing complex large-scale business or information technology projects
- Minimum of 8 years of experience building and mentoring teams
- Minimum of 6 years of experience mentoring other project managers in program and project management
- Minimum of 8 years of general business experience in large, matrixed organizations
Responsibilities
- Lead strategic programs and business transformation
- Lead a portfolio of cross-functional initiatives that support Facilities Services priorities and long-term business objectives.
- Develop program roadmaps, workback schedules, governance structures, and executive-level communications.
- Drive accountability, alignment, and execution across multiple stakeholder groups.
- Advance operational excellence
- Identify opportunities to simplify processes, improve service delivery, and increase operational effectiveness.
- Lead initiatives that support scalable operating models, future-state capabilities, and continuous improvement efforts.
- Use data and insights to identify risks, inform decisions, and measure program success.
- Drive stakeholder alignment and change leadership
- Build strong partnerships across Facilities Services and key business functions.
- Facilitate leadership reviews, decision-making forums, and executive updates.
- Lead change management efforts that support adoption of new processes, tools, and ways of working.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
