Program Manager, External Strategies (hybrid)

Blue Cross Blue Shield of Arizona•Phoenix, AZ

3d•Hybrid

About The Position

Responsible for working closely with the GM and executive leaders to improve health outcomes for all members. This position will define and manage projects that focus on working and coordinating with external stakeholders to identify best practices and risks to achieve the segment’s objectives and business strategy. This role requires extensive program planning, management, and evaluation skills to ensure stakeholder initiatives are aligned with the business’s strategic goals. It also requires strong interpersonal and communication skills in order to manage and build strong partnerships in service of helping the organization achieve its strategic priorities. This will require working with other project managers, product owners, and IT staff throughout the delivery life cycle from preplanning to program closure. The programs are complex, require development across multiple systems and collaboration across multiple divisions within BCBSAZ.

Requirements

5 years of experience managing large-scale, complex business projects
3-5 years of program management experience
3 years of experience working with Arizona’s state health care program, AHCCCS
Bachelor’s degree in Business, Heath Care, Public Administration or related field.
Valid Arizona Drivers’ License and clean driving record
Intermediate PC proficiency
Intermediate proficiency in spreadsheet, database, project management, and word processing software
Advanced knowledge of project management principles, methodoogies, and implementation
Strong analytical skills to support independent and effective decisions
Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
Perserverance in the face of resistance or setbacks.
Creativity and innovative problem-solving abilities
Effective interpersonal skills and ability to maintain positive working relationship with others.
Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Systems research and analysis. Ability to write and present business documentation
Extensive experience and judgment necessary to plan and accomplish goals.
Knowledge of business requirements development and user acceptance testing.
Ability to maintain confidentiality and privacy
Analytical knowledge to generate reports based on available data and make decisions based on reported data
Ability to travel as job responsibilities necessitate with the state of Arizona
Build synergy with a diverse team in an ever changing environment.
High standard of performance while pursuing aggressive goals
Principled leadership and sound business ethics

Nice To Haves

10 years of experience managing large-scale, complex business projects
5 years of program management experience
5 years of experience working with Arizona’s state health care program, AHCCCS
Master’s degree in business, Heath Care, Public Administration or related field.
Project Management Professional
Advanced PC proficiency
Intermediate knowledge of BCBSAZ applications
Impeccable program and project management skills
Solid technical ability and problem solving skills
knowledge of internal departments and operations
Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by laymen.

Responsibilities

Take ownership of program development, planning and execution
Develop and control program budget
Identify funding opportunities and build relationships with executives
Manage timely completion of program deliverables
Ensure quality (fit for purpose) and accuracy of program work outcomes
Manage program risk
Drive quick resolution for problems and roadblocks
Develop and maintain a program schedule with milestones
Report program status including progress, productivity, issues, risks, success metrics and quality metrics
Identify and implement process improvements that reduce cycle times, hours of effort, improve speed to market delivery and reduce administrative cost
Serve as a liaison between executives
Manage program communication
Coordinate and facilitate program meetings
Prepare and present overall Program Status in various meetings and where needed, adjust content as needed to support effective communication with executive leadership team
Provide oversight for projects under the program umbrella
Ensure that projects are aligned with program goals and objectives
Lead project managers to achieve desired program outcomes
Mentor project managers
Monitor individual project’s health and step in when a project goes offtrack
Lead teams to achieve quick resolution for project issues
Provide transparency to project teams into the program and enterprise context of their respective projects
Manage governance at the program level
Ensure that projects are compliant with governance processes
Ensure the quick resolution of governance-related program and project issues
Maintain high visibility at governance meetings and represent the team well
Actively monitor governance processes and escalate appropriate issues important to the program
Review relevant production and operating policies to use the most efficient processes and determine tactical plans for improving processes and services
Identify opportunities for synergy with other programs and initiatives
Align program with organizational goals and objectives
Contribute to strategic planning activities
Maintain current knowledge of developments in healthcare related industries, new technology in systems design and software, and project management techniques, methodology and software
Maintain project management standards used by BCBSAZ. These standards should reflect the Project Management Institute base standards
Validate and verify that program deliverables are fit for purpose
Develop and communicate program level success criteria and quality metrics
Apply continuous improvement best practices to optimize performance across the program value chain
Manage integration ensuring that program components integrate as required
Ensure that the program integrates required processes organization-wide
Promote shared approaches where they make sense
Participate in Medicaid Segment external stakeholder programs
Perform all other duties as assigned