Program Manager, External eConsults/Virtual Care

University of Washington•Seattle, WA

2d•$114,000 - $153,000•Onsite

About The Position

UW Medicine Digital Health Office has an outstanding opportunity for a Program Manager, External eConsults/Virtual Care. The Program Manager for External eConsults/Virtual Care serves as the lead operational manager for UW Medicine's external, partner-facing virtual care services, with initial focus on eConsult, overseeing program design, implementation, expansion, evaluation, and long-term sustainability. eConsult is a store-and-forward, asynchronous provider-to-provider digital consultation model that enables referring clinicians to submit patient questions and clinical information directly to UW Medicine specialists, receiving expert guidance without requiring an in-person referral or patient visit.

Requirements

Bachelor's Degree in a related field
5-8 years of experience in program management (preferably in a healthcare setting), strategic planning, project portfolio management or related organizational management responsibilities.
Excellent written and verbal communications skills, with the ability to develop and deliver communications to individuals at all levels within UW Medicine, including executives.
Demonstrated ability to build productive relationships and manage teams under tight time constraints.
Customer-service focused, with ability to adjust style to work with a variety of individuals and perspectives
Extensive experience with clinical operations and clinic/service line management
Three or more years of progressive supervisory and management experience preferably within a clinical operations or service line environment
Extensive experience in facilitating large meetings, demonstrating the ability to lead to outcomes.
Excellent analytic skills with the ability to develop, assess and implement at all phases of a project.
Resilient, agile and able to work in a dynamic environment and under pressure
Experience making independent decisions on matters of significance, free from immediate direction, within scope of responsibilities
Experience working within complex health systems
Equivalent experience may substitute for degree requirement

Responsibilities

Serve as the primary operational manager for UW Medicine’s external virtual care programs
Support the strategic development and implementation of UW Medicine’s external virtual care programs
Support the design, development, and rollout of external virtual care services and partnerships with internal and external organizations
Conduct needs assessments with stakeholders and incorporate findings into program planning and service development
Collaborate with clinical, academic, operational, and technology leaders to align program initiatives with organizational priorities
Supervise program support staff and other program staff, including hiring, onboarding, training, scheduling, and day-to-day oversight of team activities
Develop and maintain program documentation, standard work processes, operational workflows, and reporting frameworks to support program performance and growth.