Program Manager — Events & Experiences Creative PMO

Salesforce•Chicago, IL

5d•Hybrid

About The Position

Salesforce is seeking a driven, highly organized Program Manager to serve as the operational backbone of their Events & Experiences Creative PMO. This role is crucial for ensuring the smooth operation of event and experience workstreams, maintaining focus on priorities, and keeping all stakeholders informed. The Program Manager will drive planning for major brand moments, manage weekly meetings, and ensure leadership is prepared for decision-making. This position requires strong organizational skills and the ability to communicate effectively across team and executive levels, facilitating the intake, prioritization, and delivery of work. Reporting to the Director, Program/Project Management, the role sits at the intersection of strategy and execution, managing key event and experience project workstreams to ensure they are delivered on time, on scope, and on budget.

Requirements

5-7+ years of project or program management experience, preferably within events, experiential marketing, creative, or brand organizations.
Proven experience managing event, experiences and cross-functional program workstreams from initial planning through on-site execution and delivery.
Experience leveraging AI tools for project documentation, meeting facilitation, status reporting, and workflow optimization.
Exceptional communication and organizational abilities with demonstrated success managing multiple complex workstreams simultaneously.
Strong background supporting C-level and executive stakeholders, including materials preparation and decision-making facilitation.
Demonstrated ownership of end-to-end planning processes encompassing timeline development, facilitation, and synthesis.
Proven track record managing intake and prioritization processes across teams or functional areas.
Advanced proficiency with Slack, Google Workspace (Slides, Sheets, Docs), project management tracking tools and AI-powered productivity platforms.
Self-directed professional with strong initiative and ability to maintain project momentum with minimal supervision.

Nice To Haves

Agency or in-house events, creative, or marketing team experience strongly preferred.

Responsibilities

Track and manage key event and experience workstreams, ensuring deadlines, owners, and milestones are clearly documented and maintained.
Maintain project trackers and provide regular status updates to stakeholders.
Build and manage project plans for events and experiences from kickoff through delivery with clarity and accountability.
Coordinate cross-functional dependencies across creative, brand, and production teams; flag blockers or risks proactively and help facilitate resolution.
Organize talking points and agendas for weekly meetings.
Utilize AI tools to take notes, capture decisions, and track action items from leadership syncs.
Draft and send executive-facing recaps and follow-up communications.
Help drive decision-making by ensuring the right context and information is surfaced ahead of meetings.
Support planning processes for events, including timeline management, template creation, and facilitation of planning sessions.
Synthesize team inputs into a consolidated view of priorities, capacity, and commitments.
Partner with stakeholders to ensure plans are realistic and aligned with broader organizational goals.
Support monitoring and managing the team's intake channel, triaging incoming requests.
Work with team SMEs to develop a consistent process for evaluating, prioritizing, and routing requests.
Maintain a visible backlog of work to support ongoing planning conversations.