Program Manager - Ellis Living Room

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Waxahachie, TX

6d•Onsite

About The Position

North Texas Behavioral Health Authority (NTBHA) is responsible for developing a collaborative system of care for children, adolescents, and adults with severe mental illness, serious emotional disturbances, and substance use disorders. The Living Room Program Manager position oversees Care Coordinators and Drop Off Coordinators to ensure timely intervention in the least restrictive level of care. This role provides comprehensive, trauma-informed, person-centered, recovery and resilience-oriented efforts to help individuals in crisis gain recovery and stability in the community. The position primarily serves the assigned county and requires excellent organizational and clinical skills to provide continuity of care and crisis response solutions through intersystem and interdepartmental functions and processes with the NTBHA Utilization Management Department and community stakeholders. The Program Manager will also be trained as a Care Coordinator and Drop Off Coordinator, providing complex services including screenings, assessments, crisis follow-up, and transitional services to connect individuals with mental illness and/or co-occurring disorders to other services, preventing re-emerging crises and eliminating barriers to treatment. The Living Room Program Manager actively facilitates staffing to determine best treatment options and collaborates effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations. This position will provide skills training and case management to Care Coordinators, Drop Off Coordinators, and individuals at risk for recidivism, hospitalization, and/or homelessness. The Living Room Drop Off Coordinator actively participates in staffing to determine best treatment options, collaborates, and works effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations. This position will provide skills training and case management targeting identified individual risks and needs related to reducing recidivism, hospitalization, and/or homelessness. This position specifically requires availability on non-traditional days and hours, may require after-hours cellular availability, and flexibility to work at other times and some weekends. This position requires minimal travel with an expectation of reliable transportation, a valid driver's license, and car insurance.

Requirements

Bachelor's degree in psychology, social work, or a related behavioral health field.
One or more years of direct care experience working with individuals with serious mental illness and/or substance use disorders.
Experience participating as part of a treatment team that develops and monitors treatment plans for individuals with chronic and serious mental illness.
Current knowledge of community resources, providers, and social supports for homeless and indigent populations within the NTBHA service area.
Must possess and maintain a valid driver's license.
Must maintain a clear background record as required for healthcare organizations under state and federal contracts.
Knowledge of rules, regulations and other guidelines of HHSC.
Knowledge of DSM 5 Criteria.
Knowledge of the various community resources and providers within the NTBHA service area including (but not limited to) supportive housing and employment, shelters, food banks, social service agencies, charities, medical and behavioral health providers, and other resources for the indigent population.
Must be able to work on and have knowledge of a PC (personal computer).
Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.

Nice To Haves

Master's degree is preferred.
Preference given to experience in psychiatric crisis service settings.
Understanding of and experience with HHSC programming and systems preferred, including Texas Resilience and Recovery, CMBHS, and CARE.

Responsibilities

Oversees Care Coordinators and Drop Off Coordinators timely intervention in the least restrictive level of care.
Provides comprehensive, trauma-informed, person-centered, recovery and resilience-oriented efforts to help individuals in crisis gain recovery and stability in the community.
Provides continuity of care and crisis response solutions through intersystem and interdepartmental functions and processes.
Provides complex services including screenings and assessments, crisis follow up and transitional services.
Connects individuals with mental illness and/or a co-occurring disorder to other services preventing re-emerging crisis, while eliminating barriers to treatment.
Actively facilitates staffing's to determine best treatment options.
Collaborates and works effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations.
Provides skills training and case management to Care Coordinators, Drop Off Coordinators and individuals at risk for recidivism, hospitalization and/or homelessness.
Reports to the Senior Director of MST, OSAR & Ellis Living Room for the performance of daily, weekly and monthly tasks supporting referrals, documentation, and reporting.
Maintains data and completes any reports by deadlines given.
Assists and supports the Senior Director as requested or directed with supervision and outreach.
Supervises the day to day functions of the ELR Program and staff.
Reviews monthly staff self-evaluations and gives personalized feedback.
Monitors staff schedules.
Assists in collecting data for Senior Director.
Trains and supervises assigned staff members in day-to-day operations for all programs represented in at their Living Room location.
Works autonomously to make decisions consistent with applicable rules, regulations, policies and procedures.
Creates, analyzes, prepares, and maintains records, files, documents, reports, and correspondence.
Recognizes problems and identifies and facilitates solutions.
Communicates effectively and uses effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
Constructively and efficiently works with other professionals and staff, community representatives, persons with disabilities, and family members.
Fosters strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Provides trauma-informed, resilience-oriented care with cultural humility.
Monitors schedules on daily basis for Ellis Living Room to make sure staff are providing adequate coverage for programs and assigning new tasks as needed to make sure staff are working consistently.
Checks in with staff several times a day to provide assistance, assign tasks as needed, or train if needed.
Performs monthly chart reviews and provides feedback for growth and development of staff and compliance of charting.
Maintains program within budgetary guidelines and ensures the program has adequate supplies for work and for the drop off.
Oversees the designated safety compliance staff and checks in to make sure that the building checklists and required fire drills are being done each month by the safety compliance staff.
Oversees the review and approval of ELR staff timecards in a timely manner by HR deadlines given.
Fosters teamwork and provides leadership.
Generates and manages case referrals and manages clinician caseloads to make sure they are meeting their required weekly contacts and helps address any barriers that are preventing that.
Meets at least once a month with each care coordinator to do individual supervision and at least once a month as a group supervision to target clinician competency needs and remove individual barriers to effective implementation of job duties.
Duties and projects may be assigned or changed to meet business needs and other tasks or duties as assigned by the Senior Director or Chief of Behavioral Health Regional Operations.
Jail Assessor Program Management oversight.