Program Manager-EIH Via Del Oro (85818)

HomeFirst•San Jose, CA

15h•$103,744 - $103,744•Onsite

About The Position

The Emergency Interim Housing (EIH) Via Del Oro program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH Via Del Oro is designed to focus on safety and client-centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing. The EIH serves adults and is a referral-based-only program with no drop-in services provided. The EIH Via Del Oro site will consist of adult sleeping rooms with private restrooms and showers and a community space with access to a microwave, computer lab, pet area, and vehicle parking. The EIH site will offer various supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate five days a week, Monday - Friday, and have on- site security services. The Program Manager is responsible for the overall day-to-day operations and supervision of, Shift Supervisors, Case Managers and Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. The Program Manager is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do. The Program Manager is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with a developed business acumen. HomeFirst is a diverse company in a diverse field, and the Manger of Interim Housing desires to work with people from a variety of social and economic backgrounds.

Requirements

Bachelor’s degree in social services or related field (Bachelor’s degree may be substituted by 4 years of social services experience, in addition to the requirement below)
Minimum 2 years-management experience within the social services or non-profit sector.
Minimum 1 year of progressive management experience, overseeing staff and programs across multiple sites
1 year of experience working in emergency homeless services, management capacity
Valid CA Driver's License, auto insurance and ability to be added onto agency insurance

Nice To Haves

Ability to use keyboard and read computer screens for extended periods
Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties

Responsibilities

Participates in program design and development
Participates in creating policies and procedures manuals
Recruits, hires, trains, and supervises program staff
Provides regular one to one supervision with team members as well as conducts team meetings
Provides tracking and reporting for multiple programs
Works to build external partnerships to ensure the highest level of service possible
Coordinates activity and bed capacity with external partners as necessary
Ensures program staff adhere to program goals, objectives, and practices
Initiates and participates in outreach activities as necessary
Leads/facilitates large group meetings and discussions for both program participants and community stake holders
Secures all necessary supplies for multiple programs
Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards
Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities
Make timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved
Know and follow agency and program policies and procedures
Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts
Assist in the development of Case Managers professional growth
Attends community meetings as needed and represents HomeFirst in a professional manner
Other duties as assigned
Models the values and principles of HomeFirst within the agency and broader community.
Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.