Program Manager, Education & Outreach

The Smith Center•Las Vegas, NV

2d•$60,000 - $65,000•Onsite

About The Position

The Program Manager, Education and Outreach provides day-to-day leadership, operational oversight, and facilitation of designated education and outreach programs, ensuring effective planning, implementation, delivery and continuous improvement. This role works collaboratively with Education team members and cross-functional partners to advance the organization’s educational mission. Serving as a thought leader within the Education department, the Program Manager applies current best practices in arts education to inform program design, assess effectiveness, and recommend meaningful enhancements grounded in field insights, community needs, and participant feedback. This position balances operational responsibility with hands-on execution, ensuring consistency, quality, and alignment with organizational goals. The Program Manager fosters strong internal collaboration, supports team development, and contributes to a culture of creativity, accountability, and continuous learning while expanding the reach and impact of education and outreach efforts.

Requirements

Bachelor’s degree preferred; coursework or a degree in a performing arts discipline, arts administration, education, or a related field is a plus.
Five (5) or more years of progressively responsible experience in arts education, arts administration, or a related field, with demonstrated success managing multiple education and/or outreach programs concurrently.
Minimum of two (2) years of supervisory experience, including responsibility for mentoring, coaching, performance management, and team development.
Proven experience designing, implementing, leading, and evaluating education and outreach programs, with a strong track record of delivering high-quality, mission-aligned outcomes.
Demonstrated ability to develop and advance innovative program ideas while maintaining alignment with organizational mission, values, and priorities.
Extensive understanding of the performing arts and their role in education, with an appreciation for a wide range of artistic disciplines and learning contexts.
Demonstrated ability to lead education and outreach initiatives that serve diverse communities with cultural awareness, respect, and intention, resulting in trusted relationships and measurable impact.
Knowledge of the regional education landscape and factors that influence teaching, learning outcomes, and community engagement.
Excellent written and verbal communication skills, with the ability to clearly articulate information, facilitate discussions, and present ideas effectively to internal teams, educators, teaching artists, partners, and community stakeholders.
Exceptional organizational, time-management, and prioritization skills, with demonstrated ability to manage multiple programs, timelines, and deliverables simultaneously in a fast-paced, program-driven environment.
High attention to detail and accuracy, with the ability to manage program documentation, track deliverables, maintain records, and ensure follow-through on logistics and reporting requirements.
Outstanding interpersonal and relationship-building skills, with the ability to engage professionally and respectfully with individuals representing diverse backgrounds, perspectives, communication styles, and behaviors.
Demonstrated experience leading, mentoring, and developing team members, with the ability to set clear expectations, foster professional growth, promote accountability, and cultivate collaborative working relationship.
Sound judgment and decision-making skills, including the ability to assess programmatic needs, navigate challenges, identify solutions, and escalate issues appropriately while maintaining accountability.
Proactive, solution-oriented mindset with the ability to anticipate needs, identify opportunities for program improvement, and contribute constructively to innovation and continuous improvement efforts.
Ability to work independently and collaboratively, exercising discretion and initiative while remaining accountable to established goals, timelines, and organizational expectations.
Analytical and evaluative skills, including the ability to review, interpret, and summarize program-related data, feedback, and outcomes to support assessment and improvement efforts.
Demonstrated commitment to confidentiality, professionalism, and ethical conduct, with the ability to handle sensitive information with discretion and integrity.
Advanced proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Working knowledge of Google Workspace applications (Docs, Sheets, Drive, Calendar, and email) for collaboration, file management, and cross-functional communication.
Experience using, or the ability to quickly learn ticketing, CRM, fundraising, or program management databases systems.
Availability to work evenings, weekends as required to support education programs, events, performances, and community engagement activities.
Demonstrated ability to build, sustain, and steward professional relationships with individuals from diverse cultural backgrounds, identities, and lived experiences, fostering trust, inclusion, and collaboration.
Flexibility and initiative to assume varying levels of responsibility and navigate evolving program needs, while working collaboratively and effectively with colleagues across teams and departments.
Commitment to contributing to a respectful, dependable, and professional work environment that reflects the organization’s values and service standards.
Ability to maintain a professional appearance and conduct at all times in accordance with organizational policies, standards, and expectations when representing the organization internally and externally.

Responsibilities

Coordinate, implement, and facilitate assigned education and outreach programs, including Disney Musicals in Schools, Parts for the Arts, Nevada High School Musical Theater Awards, Broadway Bridges, and Master Classes, ensuring high-quality execution and consistent program delivery.
Manage day-to-day program operations, timelines, logistics, and participant coordination to support successful implementation and positive program outcomes.
Lead the development and delivery of professional learning opportunities for teaching artists and educators within designated program areas, including designing, curating, and facilitating workshops and training sessions as needed.
Actively support the recruitment and onboarding of teaching artists from diverse backgrounds and artistic disciplines by participating in local events, informational meetings, and outreach efforts, as appropriate.
Proactively develop, present, and advance new program ideas and enhancements, incorporating best practices in arts education while ensuring alignment with organizational mission, values, and priorities.
Provide program-level leadership and guidance to collaborators with team members, including coordinating shared responsibilities, supporting professional development, and modeling best practices in program delivery.
Apply current best practices in arts education to assess program effectiveness and recommend program enhancements that align with organizational mission, values, and priorities.
Collaborate closely with Education team members and partner departments across the organization to support integrated programming, shared goals, and effective communication.
Supervise, lead, mentor and develop the Assistant Program Manager, fostering a culture of accountability, collaboration, professional growth, and continuous improvement.
Perform other duties as assigned that are consistent with the scope and responsibilities of the position.

Benefits

Creative and collaborative work culture
Competitive compensation
Comprehensive health, dental, and vision insurance plans
Employee Assistance Program- including counseling, wellness programs, and financial support services.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
Generous Paid Time Off Plan
Paid Holidays and Personal Holiday Time
401(k) retirement savings plan eligibility on your start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
Safe and paid parking on-site
Training and career growth opportunities
Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
Discounts on Starbucks products and merchandise