Program Manager, Education Operations

Mayo Clinic•Rochester, MN

2d•Hybrid

About The Position

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs. As a program manager in the Mayo Clinic School of Graduate Medical Education, you’ll be at the forefront of leading transformation for one of the largest medical education training programs in the country. The Program Manager will oversee our strategic objectives and partner with physician leaders and our administrative team to build infrastructure that trains physicians to lead healthcare transformation. The Program Manager provides leadership, management and direction, and is responsible for multiple operational functions within the Mayo Clinic School of Graduate Medical Education. Manages unit staffing and performance management; coordinates resources and workload to achieve objectives and strategies. Works with Education and Administrative leadership in development of strategic plans, budgets (work unit and programmatic) and process improvements. Independently leads problem-solving and decision-making activities, within the program scope and change management process assessing risks and actions to accomplish program objectives. Continually evaluates work unit processes and procedures for effectiveness and efficiency and implements quality improvement efforts. Facilitates department meetings, maintains active role on administrative and executive committees, task forces and acts as a "change agent" for the unit(s). Acts as a mentor for the supervisors and staff within the unit(s). Initiates and maintains positive working relationships with internal and external customers. Directs and controls the activities of large/mega/major/complex/business critical programs having overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees. Accountable for the achievement of program goals, objectives, budget and timelines. Determines and establishes organizational structures and supervisory relationships, subject to leadership approval. Manages multiple and/or high complex programs and deals with many educational programs both within and outside of Mayo and also internationally with global initiatives. Develops strategy, planning, implementation and program metrics. Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs responsible for. Decisions would affect the financial, employee, or public relations posture of Mayo or the college.

Requirements

Bachelor's degree in management, business administration, health care administration, education or related field with a minimum of 6 years of related experience; OR master's degree in education, management, business administration, health care administration, or related field with a minimum of 2 years management or related experience required.
Working knowledge of program management, data management, computer/related systems.
Demonstrated competencies in strategic and systems thinking, business acumen, decision making, leading people, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change, and operations.
Demonstrated project management and knowledge of continuous improvement methods.
Ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment.
Ability to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact to the work unit.
Working knowledge and understanding of finance, budgeting, planning, and human resource development.
Strong interpersonal skills with demonstrated effectiveness in management and group dynamics, including team problem-solving skills.
Excellent written and verbal communication skills, including presentation skills.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (e.g., be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Experience in undergraduate and graduate medical education highly preferred.
Must be curious and creative; a problem-solver by nature and be able to develop strong working relationships with a variety of individuals.

Responsibilities

Oversee strategic objectives and partner with physician leaders and administrative team to build infrastructure that trains physicians to lead healthcare transformation.
Provide leadership, management, and direction for multiple operational functions within the Mayo Clinic School of Graduate Medical Education.
Manage unit staffing and performance management; coordinate resources and workload to achieve objectives and strategies.
Work with Education and Administrative leadership in the development of strategic plans, budgets (work unit and programmatic), and process improvements.
Independently lead problem-solving and decision-making activities within the program scope and change management process, assessing risks and actions to accomplish program objectives.
Continually evaluate work unit processes and procedures for effectiveness and efficiency and implement quality improvement efforts.
Facilitate department meetings, maintain an active role on administrative and executive committees, task forces, and act as a "change agent" for the unit(s).
Act as a mentor for supervisors and staff within the unit(s).
Initiate and maintain positive working relationships with internal and external customers.
Direct and control the activities of large/mega/major/complex/business critical programs, with overall responsibility for planning, budgeting, implementing, and maintaining costs, methods, and employees.
Be accountable for the achievement of program goals, objectives, budget, and timelines.
Determine and establish organizational structures and supervisory relationships, subject to leadership approval.
Manage multiple and/or high complex programs and deal with many educational programs both within and outside of Mayo and also internationally with global initiatives.
Develop strategy, planning, implementation, and program metrics.
Ensure high quality and minimum program costs by implementing and maintaining a quality management program across all programs responsible for.
Make decisions that would affect the financial, employee, or public relations posture of Mayo or the college.