Program Manager (Deputy Director)

US Government Other Agencies and Independent Organizations•Buffalo, NY

32d•Onsite

About The Position

You will serve as a Program Manager (Deputy Director) for the US Small Business Administration, Office of Capital Access (OCA), Customer Service Center (CSC) in Buffalo, New York. This position works under the general direction of the CSC Director and shares responsibility with the Director for planning, directing, managing, and evaluating the functions of the OCA CSC. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. You will serve as a Program Manager (Deputy Director) for the US Small Business Administration, Office of Capital Access (OCA), Customer Service Center (CSC) in Buffalo, New York. This position works under the general direction of the CSC Director and shares responsibility with the Director for planning, directing, managing, and evaluating the functions of the OCA CSC. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. The U.S. Small Business Administration helps power the American dream of entrepreneurship. As the federal government's leading advocate for small businesses, we empower job creators with the essential resources and support they need to start, grow, and expand their businesses or recover from a declared disaster. Our services reach communities nationwide through a robust network of SBA field offices and partnerships with both public and private organizations. If you're seeking more than just a job - if you desire purpose, impact, and the chance to contribute to something truly meaningful - this is your opportunity. Small businesses are our nation's backbone, driving innovation, creating jobs, and fueling prosperity. At the SBA, you'll directly help empower these vital businesses and ignite economic growth under the leadership of President Donald J. Trump and Administrator Kelly Loeffler. For over 70 years, the SBA has fueled America's small business success by providing crucial access to capital, federal contracts, and expert guidance. Beyond our critical disaster recovery efforts, where we deploy aid and expertise to help communities rebuild, your role will directly contribute to the start, growth, and expansion of businesses nationwide, creating jobs and strengthening the economic fabric of our communities.

Requirements

U.S. citizenship is required.
You must be able to obtain and maintain a Government travel credit card.
Favorable background investigation and credit check are required.
You must meet time-in-grade requirements by the closing date.
A one-year supervisory/Managerial probationary period may be required.
You may be required to complete a one-year probationary period for non-supervisors if you fail to complete the one-year supervisory probationary period.
This position is not included in a bargaining unit.
Selectee is required to report to the Customer Service Center located in Buffalo, NY (No relocations expenses provided).
If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.
Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement.
Time-In-Grade Requirement: GS-15: Must have held grade GS-14 for 52 weeks.
GS-15: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-14 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Developing and implementing the strategy, policies, procedures and/or standards for the efficient operation of an organization, such as a Federal, State or local government program office, department, or field office; and Overseeing, managing, or advising on the day-to-day operations of a financial organization/program or a customer service call center; and Supervising a large, diverse fluctuating workforce and making recommendations or decisions on staffing requirements; and Writing communications for internal and external customers to convey information such as policies, guidelines, operating procedures, position statements, funding requests/justifications, etc.; and Communicating orally and representing the organization in meetings with senior/high-level government officials or private sector executives.

Responsibilities

Ensures call center operations comply with applicable laws and regulations, safeguarding government funds, property, and assets from waste, loss, or unauthorized use.
Shares responsibility with the Center Director for all aspects of call center administration, including operations, budgeting, technology, telecommunications, public relations, and interagency coordination.
Serves as a recognized authority on CSC call center operations and the Disaster Loan Assistance Program, representing the Director and/or senior SBA officials in meetings with Congress, federal agencies, state and local partners, and private organizations.
Supervises and develops call center staff, directly or through subordinate supervisors, by assigning work, evaluating performance, identifying training needs, and resolving personnel or technical issues.
Analyzes disaster trends and operational performance to identify issues, recommend solutions, and enhance the overall effectiveness and efficiency of call center operations.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees.

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