Program Manager Data Centers

Carrier

1d•Hybrid

About The Position

The Program Manager for Data Centers initiatives is responsible for managing and optimizing the aftermarket performance and satisfaction for their key account. This role is responsible for developing strategic relationships to ensure their data center needs are met effectively, and driving performance improvements. The Aftermarket Account Program Manager acts as a liaison between the client and internal teams to address issues, implement solutions, and deliver high-value services.

Requirements

High School Diploma or GED
3+ years of experience supporting program, project or sales to operations enablement.

Nice To Haves

Bachelors’ degree
Experience supporting high impact, cross-functional projects.
Demonstrated technical aptitude and/or learning agility.
Demonstrated experience leading and executing complex projects.
Effective management and influence of non-direct reporting resources.
Strong ability to work with diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.
Proven ability to manage large programs, executing with speed and exhibiting a bias for action.
Ability to communicate effectively in written and verbal format across a wide audience.
Demonstrated skill in using project management tools.
Knowledge of HVAC and service industries are a plus.
Ability to travel up to 60%

Responsibilities

Develop and maintain strong relationships with clients, understanding their aftermarket needs and objectives.
Act as the primary point of contact for key accounts, providing exceptional customer service and support.
Conduct regular meetings with clients to review aftermarket performance, address concerns, and identify opportunities for improvement.
Monitor and analyze the performance of data center aftermarket services and solutions provided to clients.
Utilize data analytics and reporting tools to track key performance indicators (KPIs) and service levels.
Identify trends, areas for improvement, and opportunities for optimization to enhance client satisfaction and operational efficiency.
Address and resolve client issues or concerns promptly, coordinating with internal teams to ensure effective solutions.
Manage escalations and work to resolve complex or critical problems that impact client performance or satisfaction.
Develop and implement strategic account plans to align with clients’ business goals and requirements.
Propose and execute initiatives to enhance service delivery, drive innovation, and support clients’ evolving needs.
Prepare and present regular performance reports and reviews to clients, highlighting achievements, challenges, and future plans.
Maintain accurate and up-to-date documentation related to account performance, service levels, and client interactions.
Ensure that services and deliverables are provided in accordance with contractual agreements and service level agreements (SLAs).