Program Manager (Customer Services & Product Protection)

Helprise

1d•Hybrid

About The Position

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision. We are looking for an experienced Program Manager to lead a strategic, global initiative focused on developing and launching customer protection and after-sales service solutions for connected consumer products. This role combines business ownership with end-to-end program delivery, covering business case development, operating model design, partner selection, commercial strategy, and international pilot execution. The successful candidate will own the commercial outcome of the program and collaborate with senior stakeholders across business, technology, legal, finance, procurement, and external partners.

Requirements

8-12+ years of experience managing complex business transformation programs within consumer products, connected devices, after-sales services, protection programs, or related industries.
Proven experience owning end-to-end strategic programs as a business lead, beyond traditional project or PMO responsibilities.
Hands-on experience leading vendor sourcing, procurement, or strategic partner selection initiatives involving multiple stakeholders.
Strong financial acumen with experience building and defending business cases, financial models, and commercial assumptions.
Understanding of commercial, contractual, and regulatory considerations in customer service or protection-related offerings.
Experience working with subscription, membership, or service-based business models is highly desirable.
Strong executive communication and stakeholder management skills, with the ability to influence senior decision-makers.
Demonstrated ability to lead cross-functional international teams and deliver large-scale strategic initiatives.
Excellent analytical, negotiation, and decision-making skills.
Fluent English.

Nice To Haves

Experience working with subscription, membership, or service-based business models is highly desirable.

Responsibilities

Own the program end-to-end, from business case development through pilot delivery and scale-up recommendations.
Lead the development and validation of the commercial and financial business case, including investment analysis and unit economics.
Drive vendor sourcing and selection processes, including RFI/RFQ preparation, evaluation, negotiations, and recommendation.
Define and implement the operating model for customer protection and after-sales service solutions.
Coordinate cross-functional teams across business, technology, legal, procurement, finance, operations, and regional markets.
Prepare executive-level presentations, investment recommendations, and decision materials for senior leadership.
Oversee launch readiness, including contracting, partner onboarding, operational preparedness, and go-live activities.
Design, monitor, and evaluate pilot programs, defining success metrics and providing recommendations for future expansion.
Manage day-to-day program governance, risks, dependencies, and stakeholder communication.