Program Manager, Customer Portal (EngineWise Connect) (Remote)

RTX•East Hartford, CT

18h•Remote

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. Pratt & Whitney is transforming the way we serve our global airline, MRO, engineering, and internal support communities through EngineWise Connect, our customer-facing digital platform built on Liferay. We are seeking a strategic, customer-minded Program Manager to lead this transformation and evolve EngineWise Connect into the central intelligence hub supporting engine lifecycle operations. This leader will be responsible for developing a three-year roadmap, building a strong business case for investment, driving platform modernization (including AI adoption), and orchestrating delivery across product owners and DT teams within a scaled agile framework.

Requirements

Bachelor’s degree and 8 years of experience or Advanced Degree and 5 years of experience
Experience in digital program management, product management, or platform leadership roles.
Experience leading leading or supporting digital transformation with customer-facing or B2B digital platforms.

Nice To Haves

Liferay DXP or similar B2B digital platform experience.
Ability to develop data-driven business cases demonstrating cost reduction, revenue uplift, and service efficiency improvements
Ability to define and track key operational metrics to demonstrate business value.
Industry experience (Aerospace, manufacturing, or customer support operations) in regulated or complex B2B environments.
Technical acumen to effectively communicate with IT about system integrations, identity access/management, connectivity to ERP, etc.
Ability and experience to drive organizational adoption with internal and external customers.
Proven success managing direct reports and leading cross-functional teams in a matrixed environment.
Strong background in user experience design, customer journey mapping, and leveraging KPIs to drive product decisions.
Knowledge of modern digital technologies, cloud platforms, data integration, and AI/automation capabilities.
Experience with agile and scaled agile frameworks (SAFe or similar).
Strong communication skills and ability to influence at multiple organizational levels.

Responsibilities

Develop and own the 3-year strategic roadmap for EngineWise Connect, synthesizing business strategy, customer needs, and technology capabilities into a unified platform vision.
Build a compelling business case reflecting cost savings, new revenue opportunities, time efficiencies, and improved customer and internal user experience.
Conduct discovery with internal business teams to identify pain points, promote portal solutions, and translate needs into platform opportunities and roadmap initiatives.
Leverage Liferay Objects, CMS, and out‑of‑the‑box capabilities to drive scalable, low‑maintenance solutions and reduce unnecessary customization.
Lead and mentor a team of product owners and technical resources; establish accountability, performance goals, and delivery rhythm across the team.
Transform the portal experience by implementing AI capabilities, intelligent agents, workflow automation, and advanced data integrations.
Drive a user-centered design approach using role-based workflows, UX best practices, and measurable user KPIs to inform prioritization and continuous improvement.
Partner with owners of applications running on the EngineWise Connect platform to ensure a cohesive, seamless experience for airlines, MROs, customer support, aftermarket, engineering, and Program teams.
Coordinate with Microsoft Dynamics, Power BI, data engineering, and enterprise architecture teams to align technologies, integrations, and roadmap dependencies.
Oversee delivery using a scaled agile framework, including backlog management, PI planning, stakeholder reviews, and governance forums.
Communicate status, outcomes, risks, and opportunities to executive leadership; ensure alignment with corporate digital strategy.