Program Manager, Customer Migrations (Remote)

Cengage Group•Virtual US OH, OH

10d•$67,000 - $87,100•Remote

About The Position

As a Program Manager in our Cengage School portfolio, you will play an essential role in ensuring the high integrity planning and execution of platform migrations. You will build a playbook and manage a complex, cross-functional, multi-year project plan, ensuring that we are on track to achieve delivery milestones. The role will be high-visibility and offer exciting challenges of problem solving, collaboration and communication, cross-team orchestration, and day-to-day program leadership.

Requirements

3-6 years of experience in project or program management
Solid ability to lead by influence; e.g., successfully deliver large projects and programs without having direct authority over teams
Tenacity and flexibility in problem solving, with the awareness to know how and when to change direction based on the input and feedback of partners
Expert at facilitating high-functioning meetings, including leading productive conversations, and securing and documenting decisions efficiently
Ability to thrive in a fast-paced and ambiguous environment
Exceptional written and verbal communication skills

Responsibilities

Collaborate with Content & Portfolio, Marketing, Customer Success and Revenue Operations to gather all operational and customer-facing milestones and tasks to be tracked from inception to final delivery
Create unified schedules, manage dependencies, and track progress across multiple workstreams - product data/setup, physical inventory, customer entitlements, content migration/product availability, technology releases
Drive communication on program health up and across the organization
Identify and communicate needs of the program to ensure it is set up for success, including the creation of a "playbook" that can be used as a template for all platform migrations
Serve as triage point for incoming requests from stakeholders, using internal networks to solve or escalate problems