Program Manager - Custom Automation

HS•Grand Rapids, MI

7d•Hybrid

About The Position

The Program Manager is responsible for leading automation projects from project kickoff through customer acceptance. This position serves as the primary liaison between customers and internal teams, ensuring projects are completed on schedule, within budget, and meet quality expectations. The Program Manager coordinates cross-functional efforts, manages project documentation and schedules, communicates project status, and proactively resolves issues throughout the project lifecycle.

Requirements

High School Diploma or GED.
Minimum of five (5) years of Program Management, Project Management, or related experience in manufacturing or industrial automation.
Strong technical aptitude or business management background.
Proficiency with Microsoft Office Suite and Microsoft Project.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational, planning, and time management abilities.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated problem-solving and decision-making skills.
Ability to work independently while collaborating effectively with cross-functional teams.
Strong customer service and relationship management skills.

Nice To Haves

Bachelor's degree in Engineering, Business, Project Management, or a related field.
Experience in custom automation, machine building, or manufacturing environments.
Experience working within an ISO 9001 certified quality system.

Responsibilities

Manage multiple projects simultaneously while meeting deadlines and budget expectations.
Demonstrate strong time management, organization, and a commitment to continuous improvement.
Promote and maintain a safe work environment while following all company safety policies.
Collaborate effectively with engineering, manufacturing, purchasing, sales, and customers to ensure successful project execution.
Serve as the primary point of contact for customer communications throughout the project lifecycle.
Obtain project scope and requirements from the Sales team during project handoff.
Develop, maintain, and communicate detailed project schedules and milestone tracking.
Coordinate project activities to ensure on-time delivery while meeting quality and budget objectives.
Ensure engineering designs contain all required information, components, and documentation before release.
Track and document engineering changes throughout the project lifecycle.
Communicate design changes requiring additional scope or cost to the Sales team for quotation.
Provide customers with weekly project status updates and schedule timelines.
Monitor project progress and proactively identify risks, delays, or potential issues while implementing corrective actions.
Coordinate machine runoff activities and verify machine performance prior to customer runoff and acceptance.
Ensure customer sample requirements are met and produced according to approved design specifications.
Identify opportunities to improve processes, increase efficiency, and enhance customer satisfaction.
Maintain accurate project documentation and records.
Perform all duties in accordance with the company's ISO 9001 Quality Management System.
Perform other duties as assigned.