Program Manager, CRM (MS Dynamics) - Contract-to-hire

Group Voyagers•Remote, US,

1d•$52 - $60•Remote

About The Position

The Program Manager manages delivery across multiple teams and projects, coordinating teams and stakeholders across the organization. This role is accountable for the successful delivery of global initiatives. The role is responsible for supporting the development and execution of program plans aligned to organizational goals and technology roadmaps, partnering with business and technology teams to coordinate and sequence deliverables that maximize business value, maintaining roadmaps and delivery plans, and monitoring alignment of program priorities and budget commitments. The role also supports governance process and reporting requirements, drives disciplined execution of programs through standardized methodologies and delivery practices (agile, waterfall, and hybrid), prepares materials and facilitates program status meetings and stakeholder reviews, escalates risks, issues, and decisions through appropriate governance channels, and manages dependencies across multiple project teams, vendors, and business areas. Additionally, the Program Manager manages medium to large cross-functional initiatives supporting business transformation objectives, partners with stakeholders to identify process improvement opportunities, and supports the adoption of new technologies and business process changes. The role assesses program resource requirements and collaborates with leadership to secure necessary staffing and funding, coordinates internal teams, external partners, and vendor resources, and promotes effective workforce planning and capacity management within and across teams and programs. Financial management includes tracking program budgets, forecasts, and financial performance, monitoring program costs, benefits, risks, and return on investment, and providing regular reporting on program progress and financial performance. Risk, dependency, and issue management involves proactively identifying and managing program risks, dependencies, and impediments, establishing mitigation plans and escalation paths, facilitating resolution of cross-functional issues that impact delivery, and ensuring transparency of risks and opportunities through governance channels. Stakeholder management and communication includes building productive relationships with technology and business stakeholders, communicating program milestones, risks, and dependencies to stakeholders, supporting change management strategies that support adoption and business readiness, and translating technical concepts into business language and business objectives into actionable delivery plans.

Requirements

5-7 years of experience in Program Management, PMO, Project Management or related delivery roles.
2-3+ years managing cross-functional business and technology programs.
Experience with enterprise platforms such as CRM, ServiceNow, Customer Experience, Customer Data, ERP, MDM (Master Data Management), or workflow automation solutions.
Demonstrated experience working with third parties and managed service providers.
Experience supporting governance processes, program reporting and stakeholder engagements
Experience coordinating delivery across multiple teams and business functional delivery teams.
Bachelor’s degree in Business, Information Technology, Engineering, or a related field; or five plus years’ related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Experience leading digital transformation initiatives.
SAFe, PMP, Agile, Lean Six Sigma or equivalent certification.
Experience working within complex global organizations.

Responsibilities

Support development and execution or program plan aligned to organizational goals and technology roadmaps.
Partner with business and technology teams to coordinate and sequence deliverables that maximize business value.
Maintain roadmaps and delivery plans.
Monitor alignment program priorities and budget commitments.
Support governance process and reporting requirements.
Drive disciplined execution of program through standardized methodologies and delivery practices (agile, waterfall, and hybrid).
Prepare materials and facilitate program status meetings and stakeholder reviews.
Escalate risks, issues and decisions through appropriate governance channels.
Manage dependencies across multiple projects teams, vendors, and business areas.
Manage medium to large cross-functional initiatives supporting business transformation objectives.
Partner with stakeholders to identify process improvement opportunities.
Support adoption of new technologies and business process changes.
Assess program resource requirements and collaborate with leadership to secure necessary staffing and funding.
Coordinate internal teams, external partners, and vendor resources.
Promote effective workforce planning and capacity management within and across teams and programs.
Track program budgets, forecasts, and financial performance.
Monitor program costs, benefits, risks, and return on investment.
Provide regular reporting, program progress and financial performance
Proactively identify and manage program risks, dependencies, and impediments.
Establish mitigation plans and escalation paths.
Facilitate resolution of cross-functional issues that impact delivery.
Ensure transparency of risks and opportunities through governance channels.
Build productive relationships with technology and business stakeholders.
Communicate program milestones risks, and dependencies to stakeholders.
Support change management strategies that support adoption and business readiness.
Translate technical concepts into business language and business objectives into actionable delivery plans.