Program Manager Credentialing - USFHP

Providence•Seattle, WA

27d

About The Position

The Program Manager is responsible for supporting operational teams, identifying opportunities and implementing processes to improve the member experience across the care continuum. The position will facilitate and advance innovations in growing our membership that include both local and system-wide. Promotes a transparent culture that seeks member feedback at all points of care. Engages caregivers and providers at all levels to influence change that achieves the PacMed goal of "simply the right care." The Program Manager will ensure compliance and service targets are met, and any major issues and service failures impeding are identified, resolved and/or escalated. Providence caregivers are not simply valued – they’re invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

5 years Health care operations experience
5 years Customer service management experience

Nice To Haves

Bachelor's Degree
5 years Experience in consumer marketing (customer services, healthcare, direct-to-consumer) where customer lifetime value and net promoter methodologies are utilized
2 years Experience in the healthcare industry

Responsibilities

Support operational teams
Identify opportunities and implement processes to improve the member experience across the care continuum
Facilitate and advance innovations in growing membership
Promote a transparent culture that seeks member feedback at all points of care
Engage caregivers and providers at all levels to influence change that achieves the PacMed goal of "simply the right care."
Ensure compliance and service targets are met
Identify, resolve and/or escalate any major issues and service failures impeding progress