Program Manager, Content Systems, Seller External Relations

Amazon • Seattle, WA

16d

About The Position

The Seller External Relations - Content Management team is building the systems
that connect teams to the content they need. We are seeking a Program Manager to
drive execution and delivery momentum across a growing portfolio of initiatives
for PRISM, our centralized multimedia content management platform serving
creative and content teams featuring Amazon third-party sellers

PRISM centralizes 200,000+ multimedia assets, enabling content teams to
efficiently discover, manage, and distribute materials through integrated
capabilities including AI-enhanced search, creative automation, rights
management, content intelligence, and automated delivery.

This role will report directly to the Manager, Content Management, working
closely with our System Development Engineer and partner organizations to
maintain delivery momentum through transparent communication, stakeholder
coordination, and cross-team collaboration.

As a Program Manager for PRISM, you will coordinate execution across the
initiatives that keep PRISM scaling and delivering new capabilities for our
customers. You will facilitate subject matter experts and stakeholder meetings
to align on decisions such as metadata standards for creative automation,
partner with stakeholders on creative workflow design, coordinate implementation
timelines with third-party vendors, and partner with the System Development
Engineer on sprint planning and technical coordination for system integrations.

You will maintain visibility across the program's roadmap, identifying risks and
dependencies before they become blockers. When issues arise, you will evaluate
the situation and escalate with a clear recommendation. You will lead user
onboarding and adoption strategies as the content systems scale to new teams
across partner organizations, including training coordination, content
organization guidance, and ongoing user support to ensure teams can effectively
upload, manage, and retrieve assets. You will document key decisions, prepare
program status updates for leadership reviews, and translate feedback from
multiple stakeholders into actionable next steps for upcoming sprints and
prioritization meetings.

The Seller External Relations (SER) team ensures that Amazon is viewed globally
by external audiences as a valuable, accessible partner who respects and
celebrates the success of its sellers. We create content and tools that
demonstrate and celebrate the positive experiences of sellers on Amazon to other
sellers, the general public, and influentials such as media and policymakers.

Within SER, our team builds and scales the centralized system that creative and
content teams rely on to discover, manage, and distribute multimedia assets
across the organization. We sit at the intersection of content strategy,
technical systems, and organizational change. This is a small team with a large
footprint, and every role has a direct impact on how the organization finds and
uses content at scale.

Requirements

• 5+ years of program or project management experience
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Experience implementing repeatable processes and driving automation or standardization
• Experience using data and metrics to determine and drive improvements

Nice To Haves

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience prioritizing competing demands, scoping large efforts, and negotiating timelines
• Experience working cross-functionally and driving decision making among stakeholders with competing goals
• Familiarity with DAM, MAM, or content management platforms in production or creative operations environments, including experience with platform integrations and system ownership
• Experience working with engineering teams on cloud-based platforms or content systems
• Experience supporting program scaling efforts, onboarding new teams, expanding user bases, or managing rollout programs across multiple business units

Responsibilities

• Drive execution of initiatives across the content management roadmap, coordinating work across teams and systems while maintaining initiative momentum and removing delivery blockers
• Own initiative scoping and sequencing decisions, partnering with the Content Manager to translate strategic direction into executable plans with clear owners, timelines, and success criteria—making trade-off recommendations on sequencing, resource allocation, and scope
• Synthesize complex inputs into single-path recommendations with clear next steps, maintaining visibility into initiative progress, risks, and dependencies across the product portfolio
• Lead user onboarding and adoption strategies as the content systems scale to new teams across partner organizations, facilitating stakeholder coordination and cross-team alignment
• Support capacity planning and program-level success metrics by tracking initiative scope, resource needs, and measurable outcomes to ensure initiatives deliver business value
• Identify and implement process improvements that streamline cross-team workflows, reduce coordination friction, and enable teams to deliver independently.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed