Program Manager, Consultant

Blue Shield of California • El Dorado Hills, CA

6h • Hybrid

About The Position

The Medicare Star Performance team is responsible for achieving sustainable
Medicare Advantage and 4 Star performance. The Program Manager, Consultant –
Member Experience will report to the Director of Medicare Star Strategy and
Performance. In this role you will implement programs and processes designed to
improve member experience within our Medicare Advantage delivery systems. You
will also be responsible for leading market initiatives to address member
perceptions and enhance Blue Shield of California performance on Consumer
Assessment of Healthcare Providers and systems (CAHPS) and Health Outcomes
Survey (HOS). This is a field-based position and will require visits with
assigned delivery systems in person.

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun.
Ascendiun is a nonprofit corporate entity that is the parent to a family of
organizations including Blue Shield of California and its subsidiary, Blue
Shield of California Promise Health Plan; Altais, a clinical services company;
and Stellarus, a company designed to scale healthcare solutions. Together, these
organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system
worthy of our family and friends and sustainably affordable. We are transforming
health care in a way that genuinely serves our nonprofit mission by lowering
costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive
and contribute fully to address the needs of the various communities we serve.
We are committed to creating and maintaining a supportive workplace that upholds
our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best
Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360
as a Top Regional Company, and one of the 50 most community-minded companies in
the United States by Points of Light. Here at Blue Shield, we strive to make a
positive change across our industry and communities – join us!

Our Values:

Honest. We hold ourselves to the highest ethical and integrity standards. We
build trust by doing what we say we're going to do and by acknowledging and
correcting where we fall short.
Human. We strive to listen and communicate effectively, showing empathy by
understanding others' perspectives.
Courageous. We stand up for what we believe in and are committed to the hard
work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful
in-person collaboration with flexibility - providing clear expectations while
respecting the diverse needs of our workforce. Our workplace model is designed
around intentional in-person interaction, collaboration,
connection, creativity and flexibility:

For most teams, this means coming into the office two days per week.

Employees living more than 50 miles from an office location, out of state
employees, and employees in certain member-facing roles should work with
their manager to determine in-office time based on business need.

For employees with medical conditions that may impact their ability to work
in-office, we are committed to engaging in an interactive process and
providing reasonable accommodations to ensure their work environment is
conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on
business needs, and requirements are subject to change with periodic reviews.

Responsibilities

• implement programs and processes designed to improve member experience within our Medicare Advantage delivery systems
• leading market initiatives to address member perceptions and enhance Blue Shield of California performance on Consumer Assessment of Healthcare Providers and systems (CAHPS) and Health Outcomes Survey (HOS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees