Program Manager - Communications Support

ITC Federal, Inc.•Alexandria, VA

1d•Hybrid

About The Position

ITC Federal is seeking a motivated, career and customer-oriented Program Manager to join our team in Falls Church, VA. This is a hybrid position supporting the US government. Regular weekly schedule will be 3 days working on site and 2 days working remote. This is a fast-paced work environment that offers the opportunity to utilize hands-on experience with a variety of IT solutions to solve mission-critical problems supporting the US government. The Program Manager provides management, direction, and oversight of a contract for EOIR, a DOJ component. The PM is responsible for overseeing the daily operations and maintenance of IT systems, ensuring the reliability, security, and operational stability of the organization’s infrastructure. This role supervises Voice over IP (VoIP), Network, Video-teleconferencing (VTC), Digital Audio Recording (DAR), Asset Management and Field Site Administrators (FSAs). ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment. Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ITC, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Requirements

Bachelor's degree plus 10+ years of IT program/project management experience, including 5+ years managing federal IT services contracts of similar size and scope.
PMP required; ITIL v4 Foundation preferred.
Active DOJ Public Trust or ability to obtain; prior DOJ experience strongly preferred.
Experience managing T&M/labor-hour contracts and subcontractor relationships.
Strong written and verbal communication skills, with experience briefing senior Government stakeholders.

Nice To Haves

Experience with IT service management (ITSM) frameworks.
Proficiency in network, telephone and audio-visual components.
Ability to work in a fast-paced, dynamic environment.

Responsibilities

Serve as the primary point of contact with the Government for overall contract performance, ensuring delivery meets or exceeds the standards reflected in CPARS evaluations.
Oversee a team of approximately 55 resources supporting networking, VoIP, audio/visual, asset management and onsite Tier 2 support at various EOIR court locations.
Oversee program budget, burn rate, and invoicing accuracy; forecasts staffing and funding needs and flags variances early.
Enforces work standards, establishes contractor schedules, supervises contractor personnel, and communicates organizational policies, purposes, and goals to the team.
Coordinate daily, weekly, and long-range work assignments and support requirements with team leads.
Ensure effective coordination and communication across functional groups and areas of responsibility.
Responsible for hiring, onboarding, performance management, retention, and professional development of assigned staff.
Ensure teams are adequately staffed, trained, and equipped to meet operational demands.
Develop and maintain strategy maps that align program activities to overall organizational objectives.
Collects, reviews, and analyzes information to develop recommendations for Government stakeholders.
Identifies opportunities for process improvement and implements industry best practices.
Proactively fosters a team environment grounded in mutual respect and collaboration, dedicated to the overall mission of the agency.