Program Manager - Clinical Risk Management

Texas Health Resources•Arlington, TX

10h•Hybrid

About The Position

This position will oversee Patient Safety and Risk Management programs necessary to achieve THPG's strategic goals of becoming a High Reliability Organization. Responsibilities will include the support of each THPG clinic on a day-to-day basis through program ownership or coordination, investigating, analyzing and trending patient safety events and data, conducting Patient Safety and Risk Management educational programs, complying with licensing, accrediting and regulatory obligations with the objectives of enhancing patient, visitor and employee safety; promoting quality care; and protecting the assets of the organization. The role also leads HRO implementation and sustainability activities.

Requirements

Bachelor's Degree in a Healthcare related field
5 Years Progressive experience in clinical healthcare with the most recent experience in healthcare risk management, patient safety, and/or quality with proven experience leading inter-professional teams to successful outcomes
3 Years Patient Safety program management with deployment of effective and reliable processes
RN - Registered Nurse Upon Hire Or Other Clinical licensure commensurate with area of expertise Upon Hire
CPHQ - Certified Professional in Healthcare Quality 12 Months Or CPHRM - Certified Professional in Healthcare Risk Management 12 Months Or CPPS - Certified Professional in Patient Safety 12 Months Or Other comparable certification in Patient Safety/Risk Management 12 Months
Effective communicator with proven experience in working with inter-professional teams to achieve positive outcomes.
Excellent verbal, written, and presentation skills are required to ensure clear communication with THPG senior leadership and staff.
Displays good organizational skills and is able to manage multiple projects, meeting agreed upon timelines.
Work independently and intentionally.
Able to set direction, provide guidance, build consensus and develop inter-professional teams to address identified risk.
Ability to acquire and review multiple data sources and provide detailed analysis to the appropriate Business Unit.
Must have advanced MS Office (Word, Excel, PowerPoint) experience.
Expertise and understanding of healthcare regulatory agency standards and national patient safety goals.
Comfortable with managing multiple projects simultaneously.

Nice To Haves

Master's Degree in a Related field
3 Years Experience in High Reliability Organization (HRO) principles and leadership
Nursing degree preferred for Bachelor's

Responsibilities

Supports development and implementation of preventive risk management programs.
Serves as a resource for efforts with education and training staff in appropriate procedures, documentation, reporting, and follow-up in key areas of risk management interest.
Acts as the organizations expert resource in risk reduction and keeps abreast of trends in the industry.
Responsible for ensuring the organization is compliant with new and revised national, state, and local healthcare risk and patient safety associated laws, statutes, community standards and laws.
Investigate, evaluate and analyze events that threaten or potentially threaten patient safety through the following: review of medical records, identification and interview of staff, collection of data and/or creating timelines, review of related literature, review of applicable policies, and review of event reporting.
Demonstrates knowledge and competency of maintaining event reporting system and review, investigation, and evaluation of harm events and feedback events per defined methodology, process and policy.
Actively participate in and provide support for patient safety and quality initiatives including event investigation, event classification and cause analysis.
Ability to analyze data and identify trends and solutions to reducing harm across THR.
Collects and trends patient safety and clinical risk data to guide initiatives and improvement efforts.
Demonstrate advanced data management, communication, analytical and decision-making skills on a consistent basis in order to effectively work with project teams to understand and respond to meaningful data, generating change at both the entity and system level through the entire project life cycle.
Facilitate efforts to increase organizational understanding of patient safety and risk management initiatives and high reliability principles through dedicated educational programs for staff.
Programs may be at the entity, system level or coordinated through THRU.
Facilitate and/or participate with various task forces, cabinets, and ad-hoc committees both at the system and entity level to implement identified patient safety and clinical risk initiatives as needed with on-going monitoring and involvement to assure continued progress.
Coordinate the selection, presentation and follow-up of cases to assigned Patient Safety Committees.
Builds and maintains trusting relationships with both internal and external customers to enhance communication regarding risk and safety.
Participates as a member of appropriate committees and task forces assigned to improve quality and safety and to reduce organizational risk.
Develops and maintains collaborative relationships to enhance program effectiveness and advises how to manage risks.
Can build trust while maintaining confidentiality.
Has a high emotional intelligence.
Acts as effective team leader and influencer.
Provide leadership and support to the THPG HRO journey through facilitation and monitoring of ongoing implementation activities as well as maintenance of prior initiatives.