Program Manager - Clinical Quality and Safety

UT MD Anderson Cancer Center • Houston, TX

1d • Hybrid

About The Position

The Program Manager, Clinical Quality and Safety, within the Division of Cancer Medicine at The University of Texas MD Anderson Cancer Center, is a crucial role supporting patient safety, quality improvement, regulatory compliance, and clinical effectiveness. This position collaborates with Quality Officers, clinical leaders, analysts, and multidisciplinary teams to enhance care processes and outcomes in a complex oncology setting. The role involves managing quality data, monitoring safety events, leading strategic projects, and fostering interdepartmental collaboration. The Program Manager also supervises a Program Coordinator and acts as a liaison between division leadership and departmental quality teams. A strong background in healthcare program management, clinical quality, patient safety, performance improvement, and data analytics is essential, along with experience in managing cross-functional initiatives, stakeholder relations, and data-driven decision-making. Experience with Power BI, Tableau, EPIC, dashboard development, regulatory reporting, quality metrics, and healthcare performance measurement is highly desirable. Strong communication, project management, analytical, and leadership skills are required.

Requirements

• Bachelor's Degree
• Five years related experience to include three years program management
• Strong background in healthcare program management
• Strong background in clinical quality
• Strong background in patient safety
• Strong background in performance improvement
• Strong background in data analytics
• Experience managing complex, cross-functional initiatives
• Experience building strong relationships across various stakeholder groups
• Experience utilizing data to drive operational and quality outcomes
• Strong communication skills
• Strong project management skills
• Strong analytical skills
• Strong leadership skills

Nice To Haves

• Master's Degree
• Three years experience required with Master's degree
• Experience with Power BI
• Experience with Tableau
• Experience with EPIC
• Experience with dashboard development
• Experience with regulatory reporting
• Experience with quality metrics
• Experience with healthcare performance measurement

Responsibilities

• Coordinate divisional quality improvement programs and develop Quality & Safety metrics for outcomes and productivity.
• Establish quality assurance processes that ensure data accuracy, consistency, and integrity.
• Oversee divisional data collection activities and monitor reporting compliance.
• Measure, trend, analyze, and report Quality & Safety metrics to identify high-risk and recurrent events.
• Monitor the institutional incident reporting system for events occurring across the Division of Cancer Medicine.
• Create, maintain, and enhance dashboards supporting Quality & Safety performance monitoring.
• Coordinate benchmarking activities and communicate findings and recommendations to divisional leadership.
• Support departments with data extraction, reporting, metric analysis, and performance tracking.
• Collaborate with analysts and quality leaders to identify, measure, and evaluate key performance indicators.
• Align divisional policies with regulatory, accreditation, and national quality standards.
• Assist the Deputy Division Head for Clinical Quality and Effectiveness with divisional quality initiatives.
• Assist the Divisional Quality Officer with implementation of cross-departmental process improvements.
• Support Department Quality Officers with quality improvement projects and operational initiatives.
• Facilitate participation in regulatory reporting systems across departments and service lines.
• Assist in the development and monitoring of quality and compliance measures.
• Evaluate patient care processes and quality outcomes to identify improvement opportunities.
• Participate in Safety and Quality Daily Briefings and institutional quality improvement activities.
• Coordinate study sessions supporting fellows preparing for quality certification examinations.
• Identify opportunities to centralize processes and implement sustainable solutions.
• Promote the meaningful use of data to support clinical practice and quality improvement efforts.
• Lead multidisciplinary projects using established project management methodologies and best practices.
• Define project scope, objectives, deliverables, timelines, and success measures with stakeholders.
• Manage multiple concurrent projects while ensuring timely completion of deliverables.
• Monitor department-specific goals, milestones, and outcomes within established timeframes.
• Collaborate with leadership to develop, implement, and maintain policies and standard operating procedures.
• Coordinate education and training activities supporting quality and safety initiatives.
• Partner with divisional leadership to identify priorities and communicate strategic initiatives.
• Conduct cross-sectional analyses across multiple quality, safety, and operational projects.
• Support initiatives related to emergency room utilization, readmissions, and inpatient care models.
• Drive continuous process improvement through data-informed decision-making and project execution.
• Serve as a liaison between divisional leadership and Department Quality Officers.
• Build and maintain effective relationships across departments, services, and stakeholder groups.
• Collaborate closely with Dr. Huey and quality leadership to advance strategic priorities.
• Supervise, train, delegate work to, and evaluate the performance of the Program Coordinator.
• Plan, organize, and facilitate recurring quality and safety meetings.
• Serve as a resource for clinical quality, patient safety, and regulatory reporting requirements.
• Build strategic partnerships with quality administrators, analysts, and operational teams.
• Assist leadership in prioritizing initiatives that enhance service delivery and patient satisfaction.
• Communicate project updates, findings, and recommendations to stakeholders and leadership.
• Pursue ongoing professional development and support organizational learning initiatives.
• Develop expertise in oncology care delivery, quality risks, and patient safety priorities.
• Support quality initiatives involving stem cell transplant, solid tumors, and hematologic malignancies.
• Monitor initiatives related to chemotherapy safety, opioid safety, and blood product administration.
• Analyze trends involving oncology patients presenting to the emergency department or hospital.
• Evaluate inpatient and outpatient care processes to improve quality and operational outcomes.
• Identify workflow improvement opportunities and recommend evidence-based solutions.
• Participate in the development, revision, and implementation of operational procedures.
• Support institutional quality, safety, and performance improvement initiatives.
• Promote collaboration among clinical, quality, and operational teams.
• Perform other duties as assigned.

Benefits

• Employer-paid medical coverage starting day one for employees working 30+ hours/week
• Optional group dental insurance
• Optional group vision insurance
• Optional group life insurance
• Optional group AD&D insurance
• Optional group disability insurance
• Accruals for PTO
• Accruals for Extended Illness Bank
• Paid holidays
• Wellness programs
• Childcare assistance
• Other leave options
• Tuition Assistance Program after six months of service
• Access to extensive wellness programs
• Access to extensive fitness programs
• Access to employee resource groups
• Defined-benefit pension through the Teachers Retirement System
• Voluntary retirement plans
• Employer-paid life insurance
• Reduced salary protection programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level