Engagement Manager

PartsSource • Hudson, OH

4h • Remote

About The Position

The Client Solutions Implementation Program Manager is responsible for implementing the technology and workflow solutions sold to our customers. Reporting to the Director of Implementation, Client Solutions, and collaborating with team members throughout the rest of the organization, the Client Solutions Implementation Program Manager manages primary communication with the customer and internal stakeholders while overseeing and coordinating the program launch. This role is also responsible for developing and leading the end user training sessions when launching new programs. Within those projects the responsibility includes managing requirements, scope, project updates, schedule/plan, quality, resources, and budget.

Requirements

• Ability to professionally work with key members of the healthcare industry and to be seen as a subject matter expert on project/program management, change management, timeline management, etc.
• Strong presentation skills and interpersonal skills
• Ability to work independently and ability to take action independently
• Ability to train end user staff on software platform and troubleshoot issues
• Ability to travel up to 50%
• Bachelor’s degree or 4+ years of relevant business experience
• 2+ years of formal implementation experience
• 2+ years software training experience
• Understanding of process engineering and process mapping and design
• Competency in Microsoft Office applications (Excel, PowerPoint, Word, Visio etc.)

Nice To Haves

• Formal training in project management and PMP certification preferred but not mandatory.
• Knowledge of the procure-to-pay / order-to-cash lifecycle a plus
• Experience using Monday.com software

Responsibilities

• Provide direct communication/status to clients at the Executive and Director level of major health systems, clinical service organizations, or the manufacturers of medical devices
• Define project governance and manage training, Go-Live, cutover, and transition to support activities
• Develop project specific Statements of Work prior to contract execution
• Ensure proper project alignment and visibility both internally and externally
• Influence internal and external leaders to balance competing priorities
• Lead project and program activities to ensure effective scope, acceptable timing, maximum benefit and quality delivery
• Work with peers to create, optimize and maintain end user training materials and presentations
• Deliver on-site and webinar based training sessions to end users
• Oversee the implementation and execution of all programs/projects ensuring they are delivered according to contract requirements
• Establish program goals, budgets and forecasts
• Develop implementation strategies including, staffing, databases, appropriate technology tools, etc.
• Manage client relationships, including being primary point of contact while coordinating meetings, reporting, issue resolution, etc.
• Analyze program data to improve program performance and cost effectiveness
• Establish and facilitate cross functional teams as needed to engage in program design and execution

Benefits

• Competitive salary package inclusive of base salary, incentive bonus structure and equity incentive plan
• Full benefits package (including 401k match, employer paid college debt redux, and more)
• An inclusive PartsSource community - work alongside other smart, passionate people
• Growing company investing in and committed to developing careers of our employees
• Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
• A chance to revolutionize Healthcare with evidence-based decision making on the world’s leading Procure-to-Pay platform!
• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level