Program Manager – Billing Transformation

Concord USA • Multiple Cities/States, MN

3d • Remote

About The Position

We're supporting a large-scale billing transformation program with parallel workstreams underway across various teams to prepare for vendor kick-off. This role owns the program from the ground up, standing up structure, coordinating across workstreams, and driving alignment across teams before a formal delivery structure even exists. You'll work directly with GTM, Finance, and internal technical stakeholders, carrying the program from pre-RFP definition into vendor kickoff and beyond.

Requirements

• Strong process and program management expertise, with at least 3 years of demonstrated prior experience leading or coordinating an ERP/CRM migration or transformation program
• Demonstrated ability to build program structure and cadence from the ground up, without pre-existing team/delivery structure in place
• Experience managing cross-functional stakeholders across various teams
• Comfort operating in a pre-RFP / vendor evaluation phase, ahead of formal implementation
• Experience with CRM and ERP platforms.
• Must be authorized to work legally in the US without sponsorship, now or in the future.

Nice To Haves

• Familiarity with any of the following is a plus (but not required): Oracle, Salesforce CPQ, Versapay, or similar CPQ/billing platforms
• Relevant PMP, Agile/Scrum certifications

Responsibilities

• Lead and coordinate the billing transformation program across GTM, Finance, and internal technical workstreams
• Stand up program structure, cadence, and governance ahead of a formal delivery/team structure
• Drive alignment on scope, priorities, and timeline across cross-functional stakeholder groups
• Support pre-RFP planning and prepare the program for vendor kickoff
• Coordinate across multiple concurrent workstreams spanning CRM and ERP platforms
• Manage risks, dependencies, and open decisions as the program moves from evaluation toward execution
• Partner with technical and business stakeholders to keep documentation, timeline, and priorities aligned as requirements evolve
• Report program status and key decisions to leadership stakeholders

Benefits

• Health, Dental, and Vision Insurance
• Employer Contributions to Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA)
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed