Program Manager – Behavioral Residential Services

BrightPath•Brooklyn Park, MN

1d•Onsite

About The Position

BrightPath is hiring a Program Manager to lead operational and clinical execution at one of our high-acuity Community Residential Services (CRS) or Community Residential Foster Services (CRFS) sites — including sites supporting individuals on approved DHS rate exceptions. This is not a standard 245D Program Manager role. The people we serve at these sites have complex behavioral profiles, documented behavior support plans, and require structured interventions and consistent clinical oversight. This role is designed to reflect that reality, with compensation to match. If you're an experienced 245D leader looking for a site with real clinical infrastructure and a supportive leadership team, this is the role for you. The support structure is intentionally built around this position so you can focus on leading your team, implementing behavior support plans with fidelity, and supporting the people we serve. You will not be carrying this alone. The Clinical Director authors behavior support plans and Functional Behavior Assessments, signs off on clinical content, and provides case consultation. The Program Administrator is your direct supervisor, providing weekly 1:1s, scorecard review, and operational coaching. The Director of Training and Compliance supports audit preparation and training resource development. HR Director and centralized recruiting handle HR functions. Centralized scheduling support maintains the staffing system. The BrightPath leadership team collaborates on problem-solving in weekly meetings. You will function as the 245D Designated Coordinator for your site, with clinical decision-making resting with the Clinical Director. Your role focuses on implementation, operationalization, and site-level leadership.

Requirements

Must meet one of the 245D Designated Coordinator qualification pathways under MN Stat. § 245D.081 Subd. 2: Bachelor's degree in a human services field + 1 year of direct care experience with persons with disabilities or persons age 65+, OR Associate's degree in a human services field + 2 years of direct care experience, OR Diploma in a human services field from an accredited postsecondary institution + 3 years of direct care experience, OR A minimum of 50 hours of education and training related to human services and disabilities, plus relevant direct care experience, OR 4 years of direct care experience working with persons with disabilities or persons age 65+ under the supervision of a staff person who meets the qualifications above
Strong candidates without a four-year degree are encouraged to apply if they meet one of the statutory pathways and can demonstrate documented experience implementing behavior support plans, supervising staff in a residential setting, and managing 245D documentation.
Working knowledge of MN DHS 245D regulations, the Positive Support Rule, and behavior support plan documentation standards
Demonstrated ability to implement and adjust behavior support plans authored or signed off by a Clinical Director
Strong written and oral communication; comfortable with county case managers, guardians, families, and external providers
Demonstrated ability to coach Direct Support Professionals through high-acuity behavioral situations
Financial literacy: reads site scorecards, understands utilization, and can manage labor ratio at the site level
Passion for the BrightPath mission and the values we represent

Nice To Haves

Bachelor's or Master's in Social Work, Psychology, Behavioral Science, Special Education, or related field
Progress toward BCBA, BCaBA, LSW, or LICSW credentialing
5+ years of progressive supervisory experience in 245D-licensed services
Direct experience with rate exception applications, MCCP, county lead agencies, and DD/CADI case management coordination
Experience supporting persons served with diverse diagnoses and behavioral profiles, including specialized presentations (for example, Angelman syndrome, autism spectrum, dual diagnosis)

Responsibilities

Lead day-to-day operations of your assigned site — staffing, scheduling, person-served supports, household operations
Maintain the site-level staffing schedule; approve overtime in coordination with the Program Administrator and centralized scheduling support
Conduct daily site walk-throughs; respond to person-served and staff issues in real time
Maintain on-call availability for after-hours incidents and emergencies
Implement behavior support plans authored by the Clinical Director with full fidelity
Track interfering behaviors and intervention outcomes; provide data and recommendations to the Clinical Director for plan updates
Train Direct Support Professionals and Behavior Technicians on plan implementation
Identify training gaps and emerging assessed needs; raise these to the Clinical Director and Director of Training and Compliance for resource development
Document staff competency assessments per 245D.09
Serve as the 245D Designated Coordinator for the assigned site
Oversee implementation of person-centered support plans and outcomes
Ensure direct observation of service delivery sufficient to assess staff competency
Evaluate the effectiveness of service delivery, methodologies, and progress on outcomes for each person served
Maintain documentation supporting rate exception applications and renewals
Coordinate with the Clinical Director and Program Administrator on submissions
Track rate exception outcomes and length of stay for each person served
Maintain communication with county case managers and lead agencies regarding persons served on rate exceptions
Ensure all site-level documentation meets DHS 245D and Positive Support Rule standards
Lead site-level preparation for DHS and county licensing reviews and internal audits, supported by the Compliance function
Review incident reports and related documentation within 24 hours; escalate per BrightPath protocol
Maintain records for each person served per 245D documentation requirements
Recruit, onboard, and develop Direct Support Professionals and Behavior Technicians, supported by HR and centralized recruiting
Conduct regular 1:1s and Quarterly Conversations with direct reports per BrightPath leadership rhythm
Build site-level retention and development pathways
Participate in residential leadership team meetings
Collaborate with the Crisis Program Manager on transitions of persons served
Maintain communication with families, guardians, case managers, and external providers