Program Manager, AI

NYU Langone Health • New York, NY

1d • $84,578 - $160,000 • Hybrid

About The Position

NYU Grossman School of Medicine is seeking a Program Manager, AI to lead the business-side strategy, commercialization, training, and compliance oversight of AI-powered solutions. This role, reporting to the Director of Operations for the Technology Opportunities and Ventures (TOV) Office, is embedded within the business and collaborates closely with technology teams, legal, finance, and other stakeholders to ensure AI solutions are practical, compliant, and aligned with TOV's commercial objectives. The role spans four core verticals: Training & Adoption, Commercialization, AI Agent Stewardship, and Compliance. The Program Manager will be responsible for developing and delivering training programs, shaping go-to-market strategies, managing licensing and partnerships, designing and deploying AI agents to streamline administrative workflows, and overseeing adherence to intellectual property policies, data privacy requirements, and institutional guidelines.

Requirements

• Demonstrated hands-on experience designing, building, configuring, testing, and improving AI agents, workflow automations, or other AI-enabled business solutions.
• Ability to translate business and operational requirements into functional AI workflows, prompts, knowledge sources, decision logic, validation rules, and structured outputs.
• Experience developing prototypes and business solutions using generative AI, low-code, no-code, or workflow-development platforms.
• Demonstrated ability to work effectively within enterprise technology-governance structures and partner with technical teams on security, architecture, integrations, and production deployment.
• Bachelor's degree or an equivalent combination of education and experience.
• Familiarity with intellectual property protection and contracts.
• Excellent written and verbal communication skills.
• A strong relationship builder and a good team player.
• Detailed and highly organized with initiative, drive and superior time management skills.
• Ability to work independently, set priorities, manage multiple tasks, and meet deadlines.
• Demonstrated commitment to outstanding customer service.
• Considerable experience organizing and processing complex information.
• Strong project management skills.
• Excellent customer service skills.

Nice To Haves

• 5+ years of experience in AI program management, commercialization, or compliance.
• Ability to review and interpret various types of contracts and agreement terms.
• Familiarity with cloud-based platforms (e.g., Azure AI, Databricks).
• PMP preferred.

Responsibilities

• Design and deliver training curricula for TOV staff and other business units, ensuring content is accessible to non-technical audiences.
• Establish a continuous feedback loop to refine training materials based on learner feedback and new product features.
• Develop a readiness plan for other business groups to tailor and adopt AI agents with minimal configuration; measure training effectiveness by tracking post-training adoption and user satisfaction.
• Partner with technology and finance teams to develop business cases, market assessments, and go-to-market strategies for AI-enabled products.
• Lead outreach to potential licensees and partners, draft term sheets or amendments in coordination with legal, and manage commercialization pipelines.
• Use AI tools to monitor commercialization milestones, generate executive-level updates, and report on revenue and pipeline metrics.
• Design, build, configure, test, and continuously improve AI agents using institutionally approved platforms.
• Translate business requirements into functional workflows, prompts, knowledge sources, decision logic, validation steps, and structured outputs.
• Develop working prototypes, conduct user testing, troubleshoot performance issues, and refine agents based on feedback and results.
• Partner with MCIT on architecture, security, integrations, production deployment, and long-term support, ensuring solutions follow institutional technology-governance requirements.
• Coordinate the business-side planning of AI agent development projects from requirements gathering through testing and production.
• Assemble cross-functional teams (including business process owners, experience leads, and technical colleagues), assign tasks, monitor progress, and manage vendor relationships.
• Define and track key performance indicators (KPIs) for agent effectiveness, user adoption, user satisfaction, and operational efficiency.
• Maintain a dashboard that reports monthly usage statistics and target outcomes for TOV leadership and use data to inform improvement priorities.
• Manage a regular cadence for enhancements: facilitate user feedback sessions, coordinate update reviews with relevant stakeholders (business leads, compliance, and technical teams), and ensure updates are documented and deployed at scheduled intervals.
• Serve as the primary liaison for AI program compliance across Finance, ensuring all activities follow NYU patent policies, data privacy rules, and other institutional requirements.
• Support monitoring of licensee diligence and contractual obligations; maintain accurate records in the Sophia database.
• Facilitate regular status meetings, prepare and present program updates, and maintain comprehensive documentation of program activities.
• Maintain open dialogue with the Delivery Lead to align product delivery timelines and mitigate risks.
• Lead analytics discussions to measure experience success metrics with experience leads, operational/business leads, product managers, and technology teams; identify improvement opportunities grounded in quantitative data.
• Additional responsibilities as assigned.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree