Program Manager, Adult Day & Respite Services

SOAR365•Richmond, VA

2d•Onsite

About The Position

At SOAR365, we believe every person deserves the opportunity to live with dignity, independence, and connection. In this role, you will lead Adult Day Support and Respite programs that make that belief real every day. As the Program Manager, Adult Day and Respite Services, you will oversee program supervisors, shape high-quality services, and ensure individuals with disabilities receive meaningful, person-centered support in community-based settings. This is a leadership role where your decisions directly impact participants, families, and staff across the Greater Richmond area. If you are a leader who thrives on coaching teams, improving program quality, and building inclusive services that matter-this is a chance to do meaningful work with real impact. Who We Are: SOAR365 For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive. We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Requirements

Bachelor's degree in Social Work, Human Services, Social Services Administration, Management, or a related field, or an equivalent combination of education and experience.
At least five years of supervisory or leadership experience in human services or a related field.
Experience supporting individuals with intellectual and developmental disabilities (IDD).
Knowledge of or the ability to quickly learn DBHDS, DMAS, DSS, and Medicaid waiver regulations.
Strong communication, leadership, and organizational skills.
Commitment to person-centered, trauma-informed, and inclusive practices.

Nice To Haves

Experience with positive behavior support strategies.
Experience with adult day services, respite or community-based programming.
Background in program development, quality improvement, or operations management.

Responsibilities

Provide leadership and direct supervision to program supervisors across Adult Day Support and Respite services.
Coach and develop leaders to ensure consistent, high-quality program delivery.
Oversee person-centered, community-integrated programming focused on skill-building and independence.
Ensure compliance with DBHDS, DMAS, DSS, Medicaid waiver requirements, and licensing standards.
Support strong program outcomes through quality assurance and continuous improvement.
Manage operational and budgetary responsibilities for assigned programs.
Build strong relationships with families, participants, and community partners.
Promote a culture of dignity, inclusion, accountability, and teamwork.