Program Manager, Acquisition Operations

Superhuman•San Francisco, CA

5d•$106,000 - $178,000•Hybrid

About The Position

Superhuman is seeking a Program Manager, Acquisition Operations to join their Growth Acquisition team. This role is central to defining and implementing a structured, scalable approach for business units to engage with acquisition efforts. The Program Manager will work closely with the Growth Biz Ops lead to bring the operating model to life across Superhuman's four business units: Mail, Docs, Agents, and Go. This is a hands-on execution role focused on running the operational system in real time, acting as the primary coordination point between business units and the acquisition team for both paid and organic programs. The ideal candidate is someone who moves fast, brings structure to ambiguity, and manages multiple stakeholders effectively.

Requirements

6 to 8+ years of program or project management experience in a marketing, growth, or operations environment.
Proven experience managing cross-functional stakeholders across multiple concurrent workstreams.
Strong process orientation with the ability to implement, document, and improve systems in a fast-moving environment.
Familiarity with paid acquisition at a working level, understanding how campaigns are structured, which launches or changes are consequential, and knowing what warrants escalation.
Comfort leveraging AI tools to streamline workflows, reduce manual lift, and improve how information is organized and communicated across programs.
Strong time management and meeting discipline; able to manage high-volume launches, tentpole moments, and cross-BU coordination while maintaining clear, consistent communication across all stakeholders.

Nice To Haves

Experience with Coda, Notion, Jira, Asana, or similar project management tools preferred.
Bonus: experience reducing information overload and improving how fast-moving teams scale internal communication.

Responsibilities

Work closely with the Paid and Organic Acquisition teams as an embedded partner, supporting day-to-day operations across BU workstreams.
Own day-to-day project management across paid and organic acquisition programs for all four business units (Mail, Docs, Agents, and Go), tracking progress, managing timelines, and ensuring work moves forward without bottlenecks.
Route and triage web and organic requests to the appropriate TPMs and channel owners, ensuring nothing falls through the cracks and handoffs are clean.
Serve as the primary point of contact for business units seeking acquisition support across paid and organic channels, fielding requests, setting expectations, and managing intake.
Manage BU onboarding into acquisition workflows, including creative intake and test hypothesis standards for both paid and organic programs.
Maintain the stakeholder map across all BUs, keeping DRIs, PM/PMMs, data science, and engineering contacts current.
Support cross-BU project prioritization, helping surface tradeoffs and keep decision-making informed.
Build and maintain visibility into program status across all four BU workstreams, serving as a go-to point of contact who can speak knowledgeably to paid acquisition programs, filtering signal from noise to surface what paid acquisition teams actually need to act on, while keeping broader stakeholders informed without contributing to information overload.
Facilitate the quarterly BU investment review process, ensuring pitches are well-structured and budget allocation decisions are well-supported.
Surface friction points and work with the Biz Ops lead to refine the operating model over time.
Design and maintain proactive alerting and notification workflows that route the right information to the right stakeholders - translating scattered updates into structured, reliable inbound processes.
Connect multiple sources of truth across teams and tools into a single usable process that stakeholders can rely on.

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
Two floating holidays per year
Flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities