Program Manager 2 – Supply Chain Routing & Customer Experience (Hybrid - Seattle, WA)

Nordstrom•Seattle, WA

1d•Hybrid

About The Position

At Nordstrom, our Supply Chain teams play a critical role in delivering exceptional customer experiences across every channel. We’re looking for a Program Manager 2 – Supply Chain Routing & Customer Experience to own the development, deployment, and continuous optimization of routing and customer experience capabilities across our omni‑channel supply chain network. In this role, you’ll be responsible for driving the end‑to-end delivery of tools, processes, and system enhancements that improve how orders are planned, fulfilled, and routed to customers — balancing speed, service, cost, and operational efficiency. You’ll partner closely with Product, Engineering, Operations, and Business teams to translate customer and operational needs into scalable solutions and ensure successful adoption across the network. This is a highly cross‑functional role that requires strong program execution, operational understanding, and data‑informed decision‑making. Success in this role requires comfort operating in ambiguity, aligning stakeholders on trade‑offs, and consistently delivering measurable outcomes in a fast‑paced environment. This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

Requirements

Bachelor’s degree in STEM, Business, Supply Chain, or a related field
5-7+ years of experience in program management, product operations, or supply chain/logistics roles
Experience owning delivery of cross‑functional initiatives involving Product and Engineering teams
Experience working directly with technical teams in an agile software development environment
Familiarity with SQL and comfort performing self‑service analysis to inform decisions and validate assumptions
Strong analytical and quantitative skills, with the ability to use data and metrics to support trade‑offs and recommendations
Knowledge of supply chain, last‑mile transportation, and/or parcel shipping operations
Demonstrated ability to operate effectively in ambiguous environments and independently define problems and solutions
Strong stakeholder management skills and the ability to influence without authority
Ability to manage multiple priorities and drive execution in a fast‑paced, dynamic environment
Excellent verbal and written communication skills, including the ability to clearly explain complex concepts
Strong business acumen with a focus on measurable outcomes and operational impact
Collaborative, engaging, and energized by solving complex problems

Responsibilities

Own the delivery and ongoing improvement of routing and fulfillment capabilities that directly impact customer experience and operational performance
Lead end‑to‑end programs from problem definition through deployment, stabilization, and ongoing optimization
Translate business and operational needs into clear requirements, roadmaps, and execution plans
Partner closely with Product and Engineering teams in an agile environment to design, build, test, and launch solutions
Develop and maintain processes, metrics, and performance frameworks to measure service, speed, cost, and quality
Use SQL and self‑service data analysis to evaluate trends, validate assumptions, identify root causes, and prioritize opportunities
Communicate performance insights, trade‑offs, risks, and recommendations across cross‑functional stakeholders
Coordinate dependencies, manage risks, and ensure alignment across multiple teams and initiatives
Drive adoption and change management for new tools, processes, and routing capabilities
Continuously identify opportunities to streamline operations and enhance the customer experience