Program Manager 1 - Talent Management and Learning Operations - Seattle, WA (Hybrid)

Nordstrom•Seattle, WA

1d•Hybrid

About The Position

Nordstrom is looking for a Program Manager 1 to join the Talent Management & Learning Operations team within HR. This role leads program management for learning operations across TM&L covering catalog oversight, driving LMS and content governance, and contributing to operational improvement across the function. You'll work across HR, business stakeholders, and cross-functional partners to lead small to moderately complex initiatives that span learning operations, talent management systems, and the broader TM&L organization. The ideal candidate is a strategic executor who operates effectively and brings knowledge of learning and talent management concepts, technology and operations to a function that is evolving.

Requirements

3+ years of experience in program management, learning operations, or a related field, including demonstrated ability to manage multiple concurrent projects with strong attention to detail
Demonstrated ability to build frameworks, governance models, or operational structures that others execute
Experience with LMS administration, governance, or system implementation; Workday Learning experience strongly preferred
Experience with third-party learning content platforms and/or Workday Skills Cloud
Proficiency with Microsoft Office Suite and project management tools such as Smartsheet or equivalent
Ability to analyze data and translate outputs into actionable insights and clear reporting for leadership audiences
Strong ability to influence, communicate effectively and tailor communication to the needs for varying audiences
Strong verbal, written, and interpersonal communication skills

Nice To Haves

Retail or hospitality industry experience a plus

Responsibilities

Own the program management layer for learning operations — managing dependencies and sequencing across simultaneous workstreams, maintaining visibility into owners and timelines, surfacing conflicts, and driving initiatives to on-time, on-quality delivery
Own project management end-to-end for assigned TM&L projects, driving scope, plans, stakeholder alignment, and on-time delivery across learning operations, talent management, and broader TM&L priorities
Own learning catalog oversight, including product usage, content curation, category and skills-tagging standards, and quality — identifying underutilization or performance issues as needed
Own the LMS governance framework; overseeing system audits, gathering and documenting requirements for system enhancements, managing planning and testing cycles
Perform LMS administration, including course setup, deployment support, escalation support and troubleshooting for learning and certification programs, and other administration efforts as needed
Contribute to continuous operational improvement across TM&L by developing processes, tools, and templates that streamline how work gets done, drive consistency, and improve overall operational effectiveness across the function
Operationalize and maintain system requirements for job-required and general certifications in the system of record, partnering with HR Operations and Talent partners
Establish and maintain reporting on the health of TM&L operations by synthesizing data across LMS metrics to surface trends, risks, and improvement opportunities.