Program Manager 1 - CLS (Silver Spring/Rockville Area)

The Arc Montgomery County•Derwood, MD

29d•$51,324 - $53,922•Hybrid

About The Position

The Arc Montgomery County's Inclusive Living Services - Community Living Division is hiring a Program Manager 1. This role is responsible for the management and oversight of supports for adults with Intellectual and Developmental Disabilities who reside in assigned homes. The Program Manager 1, in conjunction with Direct Support Professionals (DSPs), is responsible for the well-being and development of people receiving community living supports. This role provides supervision and guidance to lead staff and DSPs to ensure activities of daily living skills are implemented. The Program Manager 1 ensures homes project a sense of dignity, privacy, and respect, and that daily management and operations comply with COMAR regulations, HIPPA regulations, DDA standards, State and County regulations, and The Arc Montgomery County’s policies and procedures. The Program Manager 1 is also responsible for ensuring homes are fully staffed, assisting with maintaining schedules, and participating in the interviewing, hiring, training, and evaluation of DSPs. As a leader, the Program Manager 1 acts as a role model, promotes quality service, and carries out the agency's mission of inclusion for all people with intellectual and developmental disabilities.

Requirements

Bachelor’s Degree; or an Associates’ Degree plus two years of relevant experience; or a High School Diploma plus four years of relevant experience.
Experience must include some supervisory responsibilities in the areas of documentation and people care.
Must be at least 21 years of age.
Must have a valid driver’s license and ability to travel between locations during work hours.
Must have the ability to transport people supported in a personal or agency vehicle when necessary.
Ability to fluently read, write and understand the English language and to effectively receive and deliver verbal and written communication.
Must have proficient computer skills, including Microsoft Outlook and Word.

Responsibilities

Train and provide supervision to all DSPs assigned to home(s), including contractual DSPs, ensuring they complete their assigned duties appropriately.
Coordinate the scheduling of all staff working in the home, manage requests for leave, manage time and attendance, fill in/work a shift in the event coverage is not secured and flex schedule on an as needed basis to meet the needs of the house.
Conduct regular house meetings.
Perform annual staff evaluations of DSPs.
Facilitate and model inclusive interactions and relationships.
Ensure that inclusive choices and opportunities for decision-making are being provided to the people supported.
Ensure that people supported can access and participate in community activities and events, allowing dignity of risk with appropriate safeguards.
Oversee the voucher process for all people served in the household and help manage their personal funds ensuring they have money for weekend activities, transportation, and personal hygiene supplies, and protect funds from theft or mismanagement.
Be the primary contact for families, contacting them weekly to keep them abreast of the events involving their family member and act as liaison to all agencies involved in services for the people living in the home, i.e., vocational and day programs, physician offices, etc.
Ensure that independence in all aspects of life, especially communication, activities of daily living, and community engagement is being promoted for the people supported.
Ensure healthy relationships are being established and promoted for the people supported to expand their social circles.
Ensure that safe and reliable transportation is being provided as needed.
Be onsite/available during all home inspections.
Responsible for the management of peoples’ medications and medical supplies ensuring staff are following proper procedures for delivering medication as instructed in the Medication Technician Training Program (MTTP).
In conjunction with the Medical Appointment Technician (MAT), ensure medical appointments are conducted with medical care professionals as required by the peoples supported’ s plan of care or as needed.
Ensure that the home environment is clean, neat and presentable at all times according to agency policies and regulatory agencies, i.e., licensing via the Office of Health Care Quality (OHCQ).
Ensure that health care assistance which supports safety and well-being is being provided.
Ensure that personal care assistance is being provided as needed.
Review 45-day and/or Interim Nursing Reviews and provide follow-up as needed.
Provide timely information and feedback to supervisor and delegating nurse related to healthcare concerns or problems.
Inspect service delivery environment as needed to ensure freedom from hazards and access to necessary emergency supplies.
Ensure that environmental issues and concerns are being reported and follow-up as needed.
Implement appropriate action during emergencies, including requests for emergency assistance and notifications to delegating nurse (as needed) and supervisor.
Participate in the Person Center Plan (PCP) process to include completing the PCP documents as assigned on the PCP Responsibility Task List.
Assist people supported in preparing for and participating in meetings where their needs and goals are discussed, reviewed, altered, or updated, and ensure that each person is supported under the recommendations of the PCP.
Ensure that the people supported are being encouraged and supported in their identified goals.
Ensure goals are implemented and progress is being documented daily.
Ensure service logs in CIMS are completed for every shift in the home(s) and reviewed for content.
Oversee all required documentation including but not limited to: MAR, Fire Drills, Goals, Seizure, Water Temperature Logs, Weight and Bowel Movement Charts.
Ensure all incidents/issues, to include the Dimensional Medication and/or Procedural Error Reports, are reported in CIMS in a timely manner and follow-up as needed.
Maintain healthcare and other records as required, cooperating and consulting with other service providers as needed.
Reconcile funds, Personal Spending or True Link, on a monthly basis utilizing each person’s financial record. (If applicable for the person supported)
Maintain all required trainings, and ensure assigned staff also maintain their training requirements.
Perform other duties as assigned by Division Director or designee.