Program Management Team Lead - YouTube - Shared (Hybrid)

Google Operations Center

1d•$120,000 - $144,000•Hybrid

About The Position

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Program Management Team Lead, you will serve as a leader for a team of Media Coordinators and also serve as a strategic partner between stakeholders and the production team, providing the right level of information to the offshore production team to launch error free campaigns, and own delivering quality marketing programs within SLAs.

Requirements

6-8 years of experience with various digital media platforms such as email, paid media, in-app messaging, O&O channels.
Proven track record of delivering and overseeing channel programs (i.e. email, in-product, in-app, and web) with at least 5+ years of experience formally leading, mentoring, or supervising team members.
5+ years of experience in project management, coordinating projects across multiple organizations/cross functional teams.
Experience working with global, highly matrixed organizations.
Strong communication skills for interacting with stakeholders and coordinating with the offshore production team.
Detail-oriented, organized self-starter who can work well within a team, and manage multiple priorities and deadlines.

Nice To Haves

Highly analytical, with a track record of being a strong problem solver.
Understanding of marketing operations, processes, business requirements for owned & operated channels.
Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects.

Responsibilities

Serve as a leader for a team of Media Coordinators.
Serve as a strategic partner between stakeholders and the production team.
Provide the right level of information to the offshore production team to launch error free campaigns.
Own delivering quality marketing programs within SLAs.
Lead, mentor, and oversee the day-to-day operations of the intake team, serving as a key strategic partner to stakeholders and ensuring the team delivers quality marketing programs within established SLAs.
Manage team capacity and resource allocation, partnering directly with stakeholders and PMMs to negotiate campaign prioritization, handle execution timelines, and manage resourcing trade-offs.
Serve as the primary escalation lead for complex stakeholder inquiries and questions, guiding team members through technical troubleshooting and driving quick resolution.
Own accountability for the program's operational, organizational, and business metrics by establishing team SOPs, driving continuous process improvement, and implementing training and certification programs.
Oversee the team's intake and quality assurance (QA) workflows, ensuring that final campaign requirements and assets are comprehensive, error-free, and seamlessly prepared for the offshore production team.
Collaborate with PMMs during campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline.
Work with stakeholders on campaign prioritization and trade off based on resourcing.
Be the day to day partner to key business teams and the first point of contact for escalations and questions.
Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team.
Coordinate and liaise with global & regional stakeholders to ensure all relevant requirements are received for program intake.
Gather all campaign details as well as assets for the offshore product team to execute on.
QA the final build before it goes through other stakeholder approvals.
Collaborate with digital offshore production team to build and deliver quality marketing programs.
Act as a thought partner and problem solver. Troubleshoot issues, propose solutions and enable quick resolution to generate successful outcome.
Responsible for operational, organizational & business metrics for the program. Focus on business excellence, training, certifications, process management, SOPs, new ideas and collaboration across teams.
Coordinate with off-shore marketing operations team during escalations including issue analysis and resolution.
Translate complex MarTech and production requirements into an optimal marketing management that meets business objectives and marketing strategy.
Support in marketing automation tool improvement projects.