Program Management Director- Retail Banking PMO

PNC Bank•Pittsburgh, PA

19h•Hybrid

About The Position

The Program Director for Retail Banking Technology leads the delivery of large-scale, enterprise-wide technology programs across Retail Banking, Digital Banking, Core Banking, and Retail Operations platforms. This role oversees the execution of complex multi-year initiatives, ensures alignment between business strategy and technology delivery, and drives disciplined execution across all program and project teams. The Program Director serves as a strategic partner to senior technology and business leaders, providing governance, transparency, and leadership across planning, execution, financial management, and reporting.

Requirements

Experience leading large-scale technology programs, ideally within Retail Banking or Financial Services.
Strong domain expertise across: Retail Banking & DDA, Digital Banking (Online/Mobile), Core Banking systems, Retail Operations technology platforms
Proven experience managing and guiding large delivery teams (50+ resources) across multiple, concurrent initiatives.
Demonstrated ability to define and run program governance, risk frameworks, dependency management, and integrated planning.
Strong financial acumen with experience managing multi-million-dollar program budgets, forecasting, and resource planning.
Ability to communicate clearly at the executive level, including producing dashboards, status reports, and risk summaries.
Strong leadership, influencing, and stakeholder management skills across business and technology organizations.
Experience in transforming or modernizing Retail Banking platforms (e.g., Core Banking modernization, digital channel modernization).
Experience in fast-paced, matrixed enterprise environments with senior-level visibility.
Ability to drive structure, process, and delivery discipline in ambiguous, multi-stakeholder environments.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Bachelors degree
At least 5 years of prior management experience is typically required.
Proven leadership experience with a moderate to large scope of responsibility is required.

Nice To Haves

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Higher level education such as a Masters degree, PhD, or certifications is desirable.
Accountability
Client Counseling
Decision Making
Financial Services
People Management
Program Governance
Results-Oriented
Strategic Planning
Technology Portfolio Management

Responsibilities

Lead execution of large-scale Retail Banking Technology programs, coordinating delivery across initiatives and guiding 50+ program and project management resources to ensure successful outcomes.
Provide program-level governance and structure, managing cross-team dependencies, risks, milestones, and delivery plans across multiple technology and business stakeholders.
Drive execution discipline across program and project managers, establishing delivery frameworks, best practices to improve consistency and delivery success.
Partner with technology leaders, product teams, and business stakeholders to translate strategic priorities into executable programs and aligned delivery roadmaps.
Oversee financial and resource planning for major initiatives, ensuring accurate forecasting, funding alignment, and efficient use of delivery resources.
Deliver executive-level reporting and insights, providing leadership with clear visibility into program health, risks, progress, and key delivery milestones.
Oversees program managers to ensure the execution of organizational programs in support of corporate strategy.
Evaluates and provides guidance during the general and detailed planning stages of organizational programs; develops strategies to ensure all projects within the program are cohesive and in line with organizational goals.
Oversight and reporting for the overall program budget while working to ensure success of the program.
Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
Leads and develops program management teams.
Builds business relationships to ensure seamless delivery and a consistent experience across multiple distribution channels.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.