Program Leader, Strategic Accounts

EDB

11d•Hybrid

About The Position

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability.

Requirements

15+ years in enterprise, customer-facing technology roles, building and holding senior strategic relationships.
Has held senior stakeholder conversations with credibility; comfortable at C-suite altitude.
Distributed-systems or enterprise-database background strongly preferred (EDB or comparable an advantage); engages internal technical leadership without owning the fix.
Banking / financial-services domain experience strongly preferred; understands regulated, systemically important environments.
Experience through partners / SIs and in multi-vendor competitive landscapes.
India-based, within range of Mumbai/Tier-1 cities; present in person when it matters; APJ hours.

Responsibilities

Strategic relationship ownership — the named owner across both the partner and the end customer; carries the engagement narrative and is the contact senior stakeholders recognise and trust.
Executive escalation loop — manages executive-level escalations, runs the executive communication lane during significant incidents to maintain alignment.
Governance & Cadence: Own executive cadence, Quarterly Business Reviews (QBRs),and alignment across internal field functions (Support, Professional Services, Product).
Value Validation: Proactively position EDB’s value within customer roadmaps to turn technical stability into measurable business outcomes.
Improve Net Revenue Retention (NRR), Gross Revenue Retention (GRR) and identify expansion opportunities
Improve Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores
Reduce time to ticket closure and de-escalate high pressure support interactions.
Accelerate technical resolution timeframes for business critical issues.
Optimize time-to-value for new applications, ensuring rollout timelines meet customer expectations.