MAT Program Lead

Mcleod Centers for Wellbeing • Monroe, NC

7d • $29 - $32 • Hybrid

About The Position

McLeod Centers for Wellbeing is seeking a mission-driven leader to support day-to-day program operations while delivering high-quality patient services. This role is comprised of approximately 70% patient services and 30% administrative responsibilities and works closely with the Program Manager to ensure program efficiency, staff support, and patient-centered care.

Requirements

• Bachelor’s degree or equivalent professional experience (required).
• Strong organizational, leadership, and communication skills.
• Ability to balance patient-facing responsibilities with administrative duties.
• Proficiency with Microsoft Office tools including Outlook, SharePoint, OneDrive, and Teams
• Comfort using electronic systems for documentation and communication

Nice To Haves

• CADC or clinical licensure (LCAS, LCMHC, LMFT, LCSW) preferred but not required.
• Strong problem-solving and sound judgment skills
• Ability to maintain confidentiality and professionalism
• Clear oral and written communication abilities
• Commitment to quality documentation and accuracy in electronic health records
• Ethical decision-making and respect for organizational values
• Effective planning, prioritization, and time management skills

Responsibilities

• Serve as a liaison for daily program operations and assist with coordinating workflow and communication.
• Support and guide administrative staff by providing direction, coaching, and performance feedback.
• Assist with onboarding new employees and facilitate their successful integration into the organization.
• Participate in continuous performance improvement initiatives and support achievement of key performance indicators (KPIs).
• Address patient concerns and assist with behavioral or conduct intervention plans as needed.
• Provide clear expectations, education, and guidance to staff while fostering a positive work environment.
• Assist with setting program objectives, identifying goals, and evaluating departmental outcomes.
• Utilize effective problem-solving and conflict resolution skills to promote collaboration and strong team relationships.
• Participate in leadership and program meetings.
• Develop and maintain relationships with community agencies and programs to support collaboration and referrals.
• Participate in performance improvement plans and organizational initiatives as assigned.

Benefits

• Generous Leave Policies: Paid time off, bereavement leave, and parent-child educational leave.
• Holiday Benefits: 9 paid observed holidays, 1 floating holiday, and a paid day off during your birthday month.
• Student Loan Forgiveness: Eligibility for Public Service Loan Forgiveness (PSLF) as a nonprofit employee.
• Professional Growth Opportunities: Leadership development, training, and support for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level