Program Lead

Merakey • Redding, CA

6d • Onsite

About The Position

The Program Lead supports the daily operations of a residential or community-based IDD program. Reporting to the Program Manager, this role provides hands-on leadership, staff guidance, and direct care support to ensure services are delivered in accordance with California regulatory standards (Title 17, DDS, and CCL as applicable). This is a working leadership role, combining direct support responsibilities with team coordination and oversight.

Requirements

• Must be 18 years of age or older
• High School Diploma or GED required (OR equivalent experience in a human services or residential setting)
• 1–3 years of experience in human services, caregiving, or IDD support preferred
• Ability to work in a fast-paced, team-oriented environment and manage multiple priorities
• Strong communication, problem-solving, and decision-making skills
• Ability to remain calm and respond effectively in crisis situations
• Must be willing to obtain NADSP Certification within the first year of employment (if applicable)
• Must be 18 years old.
• Must have a verifiable High School diploma/G.E.D. OR 4 -5 years' experience working in a human services residential setting
• 1-3 total years of experience required
• Willingness to obtain NADSP Certification obtained within first year of hire, if required

Nice To Haves

• Experience working with individuals with intellectual/developmental disabilities (IDD)
• Prior leadership or senior DSP experience
• Knowledge of California Title 17, DDS, or CCL regulations

Responsibilities

• Serve as lead staff and on-shift point of contact
• Support scheduling and daily program operations in partnership with the Program Manager
• Provide coaching, direction, and real-time feedback to DSP staff
• Assist in training and reinforcing compliance with state regulations and company policies
• Provide hands-on support with Activities of Daily Living (ADLs) including hygiene, meals, and mobility
• Support individuals with behavioral needs using de-escalation and person-centered techniques
• Ensure proper supervision levels in compliance with individual service plans (ISPs)
• Administer and assist with medication management per CA regulations
• Ensure compliance with Title 17, DDS, and Community Care Licensing (CCL) requirements
• Respond to incidents and emergencies and complete required reporting in coordination with leadership
• Maintain a clean, safe, and organized residential environment
• Oversee household needs including meal planning, grocery shopping, and basic maintenance coordination
• Submit maintenance requests and ensure timely resolution

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED