Program Lead, Third Party Risk and Resilience Management

Roche•Tucson, AZ

22h•Remote

About The Position

The Program Lead for Third Party Risk and Resilience Management establishes and maintains a robust governance framework for all Offshore Development Centers (ODCs), bridging R&D innovation requirements with Global IT security, infrastructure, and compliance standards. This leader ensures ODCs function as strategic extensions of Roche's R&D engine while maintaining zero major IT compliance breaches, and guides vendors during ODC setup to ensure full compliance with Roche Security standards. Compliance of all ODC setups and ongoing operations. Ensure alignment on scope, methodologies, processes at the nexus of R&D organization, Global procurement, and IT. Elimination of governance gaps and friction points between R&D and IT. Implementation of standardized, global ODC management framework across business units Security risks, incidents, and incident/change/problem management processes at ODC sites Strategic positioning of ODCs as value creators rather than cost centers

Requirements

Bachelor’s or Advanced degree in a technical or business discipline (Computer Science, Information Security, or related field)
8 years in IT/R&D environments
5 years managing large-scale ODCs or captive centers
Experience with Roche (or other large organization within a highly regulated industry) IT Security standards and compliance frameworks
Strong compliance understanding to identify and mitigate risks; knowledge of GDPR, CCPA, and data privacy standards
Experience with regulatory frameworks (GxP, ISO 27001) and audit requirements
Experience with risk assessment methodologies and vendor security evaluation
Background in connectivity / network infrastructure: IT networks, cabling, switches, routers, WAN, firewalls
Experience with virtual environments: VDI, Citrix platforms, and application virtualization
IT operations knowledge: thin/thick clients, servers, and technical documentation
ServiceNow and IT Service Management tools
Familiarity with cloud infrastructure (AWS/Azure), DevOps and enterprise security frameworks
Experience with ISMS & ITSM implementation and best practices
Incident management and problem resolution experience
Deep understanding of Software Development Lifecycle (SDLC) and R&D workflows
Outsourcing engagement models and service delivery operations
Pharmaceutical industry standards and R&D innovation processes

Nice To Haves

Professional security or risk management credentials—such as CISSP, CISM, CRISC, or equivalent

Responsibilities

Determine ODC necessity based on country risk and data sensitivity
Initiate new ODC setups, coordinate vendor office space establishment, and guide vendors on Roche Security standards
Conduct Security Risk Assessment (SRA) and Data Classification Review (DCR) for all services and applications
Identify services unsuitable for external business partners and escalate to product/service owners or DSM for remediation
Create, review, and maintain ODC Manuals, Impact Assessments, and Security Control Tables
Periodically review and update impact assessment documents to remove retired services
Ensure compliance with legal requirements (GDPR, CCPA) and Roche security protocols
Act as the owner for role-specific training curricula
Ensure training compliance for all external personnel by verifying mandatory security and role-specific requirements are met prior to system access.
Accountable for the systematic tracking and enforcement of training completion for vendor resources, leveraging the Roche Training Solution system
Approve all ODC changes including staff assignments, project onboarding, and service modifications
Manage ServiceNow requests for infrastructure (NAS storage, VD/VDI creation/updates, application packaging)
Identify VSA requirements and maintain vendor security/privacy capabilities throughout ODC lifecycle
Ensure security audits completed prior to service commencement and conduct periodic audits
Conduct assessments when major changes occur (new projects with higher security needs)
Track and remediate audit findings with vendors
Ensure mandatory notifications are formally integrated into processes (e.g., GSP) for all new vendor collaborations
Coordinate dedicated VDI planning with Citrix when default environments cannot support daily tasks
Optimize virtual desktop and application virtualization to reduce VDI requirements
Manage port opening for DIA, RDI, VDIs, and coordinate VDI creation
Collaborate with Network, Perimeter, and Citrix teams on connectivity and URL whitelisting
Ensure Business Partner Organization (BPO) approvals for applications, systems, URLs, RDP/SSH access
Populate and verify application inventories, URLs, and RDP/SSH server lists for Smart Web and virtual environments
Add users to ODC groups and implement access restrictions or policies as required
Lead ODC Security Incident Management with timely identification, escalation, and resolution
Promptly escalate security incidents to Roche IT Security Governance
Maintain incident, change, and problem management processes across all ODC operations
Participate in security audits and ensure all identified gaps are promptly closed
Regular evaluation of ODC setups for necessary updates
Document audit findings and track remediation to completion
Ensure execution of Business Continuity Plans and maintain disaster recovery readiness
Coordinate vendor selection, onboarding, and performance monitoring of strategic offshore partners
Work with vendor ODC managers and PICs on service/project onboarding and offboarding
Review periodic ODC compliance reports and resolve conflicts/issues related to readiness
Manage ODC user onboarding, offboarding, travel requests, and work-from-home (teleworking) approvals
Collaborate with vendors and delivery teams on project details and application access requirements
Oversee ODC decommissioning with proper data handling, access revocation, and infrastructure cleanup
Provide guidance on virtual desktop, application, and network challenges
Participate in technical discussions on Citrix, network infrastructure (WAN, firewalls, clients), security, risk, and governance
Coordinate across Vendor ODC managers, Roche IT Security, Network, Perimeter, Citrix, and application teams
Address ad-hoc requests and ODC challenges with quality and compliance focus
Translate complex technical requirements; articulate constraints and propose viable alternatives