Part-Time Program Integrity Assistant

Alamance County Government • Health & Human Services, NC

3d • Onsite

About The Position

Alamance County Department of Social Services is seeking a dependable, organized, and detail-oriented Program Integrity Assistant to join our Economic Services team on a part-time, temporary basis. This is an opportunity to help support the integrity and efficiency of essential services provided to individuals and families in Alamance County. As a Program Integrity Assistant, you will help coordinate, organize, and support daily operations within the Economic Services area. You will assist with reviewing and maintaining documentation, organizing information, entering data accurately, supporting program-related processes, and providing essential administrative assistance to staff. In this role, you will use your organization, communication, attention to detail, and problem-solving skills to help ensure work is completed accurately, efficiently, and in accordance with established procedures. Your ability to manage multiple responsibilities, maintain confidentiality, and work collaboratively will contribute to the success of our Economic Services team and the quality of services provided to our community. If you take pride in accurate and organized work, enjoy supporting others, and want to contribute to an agency that serves the needs of Alamance County residents, we encourage you to apply. Join us and be part of the work that helps ensure essential services are delivered with accuracy, integrity, and care. All DSS positions are subject to reallocation contingent upon funding, agency needs, and client population.

Requirements

• Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of professional or clerical experience; or an equivalent combination of training and experience.
• Basic experience and knowledge of Microsoft Office products: Word, Excel, Access and Outlook.

Nice To Haves

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Autonomy – Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Decisive - Ability to decide thoughtfully and quickly given the information available.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Influence - Ability to gain support and buy-in by way of persuading, convincing or influencing to others to overcome barriers allowing them to support a particular vision.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasking – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Responsibilities

• Manage the Fraud Hotline and process fraud referrals in NC FAST and Compass.
• Assign and track referrals while providing administrative support to investigators.
• Schedule appointments and hearings, request verifications, and prepare hearing packets.
• Process overpayment collections, receipts, returned mail, EBT debits, and trafficking referrals.
• Complete and reconcile required monthly and quarterly Program Integrity reports.
• Maintain accurate, confidential case records using applicable agency systems.
• Perform other Program Integrity and administrative duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED