Program & Intake Specialist - Northwest Campus

Catholic Charities Fort Worth•Wichita Falls, TX

3d•Onsite

About The Position

The Program & Intake Specialist plays a key role in supporting clients, coordinating resources, processing financial assistance, and ensuring efficient program operations. This position is ideal for a detail-oriented professional who thrives in a fast-paced, service-focused environment.

Requirements

Associates Degree with 2 years of experience providing advanced level administrative support, OR a combination of education and experience required.
Must be willing to use personal vehicle for job purposes.
Proficiency with Microsoft Office Suite.

Nice To Haves

Experience with low-income populations is a plus.
Bilingual skills in Spanish a plus.
Proactive, thorough and detail oriented.

Responsibilities

Assist Case Managers with coordination and provide the appropriate resources to meet individual client needs.
Maintain open lines of communication with Case Managers in efforts to provide the best client service possible.
Develop and maintain strong positive relationships with clients, partners, vendors, and community organizations to foster trust and collaboration.
Greet clients and answer phone calls to address client needs in a patient, empathetic, professional, and timely manner.
Be passionate about providing the best service and experience to each client during the intake process by answering questions, assisting client with the application process, and bookings.
Remain informed about community partners and resources to provide external referrals as needed.
Maintain current knowledge of practices and issues around poverty and family self-sufficiency.
Manage the process for transactions by conducting inquiries, managing external providers, and gathering invoices.
Ensure accurate documentation and data entry.
Assist in managing financial assistance funds, including tracking expenses, managing disbursements, and ensuring cost-effective operations.
Maintain management of ledgers.
Provide administrative support to the Northwest Campus with high attention to detail, organization, and a sense of urgency.
Possess a high level of professionalism when dealing with confidential/sensitive information.
Be a team player by assisting and participating in office events, staff training/development, large events, and/or projects.
Submit monthly and quarterly reports.

Benefits

Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
Health Savings Account- CCFW contributes $110 per month
100% Company paid Long Term Disability
100% Company paid Basic Life and AD&D Insurance
16 paid Holidays (including being closed Christmas Eve through New Years Day)
Tiered PTO Accrual by tenure: Vacation Time- 100 hours in your first year
Sick Time- 48 hours in your first year
403(b) with employer match from day one- up to 6%
3 weeks paid parental/critical illness leave
Employee Assistance Program
CCFW Participates in the Public Service Loan Forgiveness program ( PSLF )
Mentorship Program
Wellness Program
Financial Coaching