Ukeru Program Finance Coordinator

Grafton•Winchester, VA

About The Position

Program Finance Coordinator Lead with Purpose — and Make Every Home a Place of Growth and Care At Grafton Integrated Health Network , we’re guided by a shared purpose: helping individuals with complex needs live meaningful, fulfilling lives. The Ukeru program supports this mission by providing a system for restraint-free, trauma informed care. As a Finance Coordinator for the Ukeru program, your meaningful impact comes through supporting the financial operations that enable our programs to thrive. You’ll collaborate across the Ukeru and Finance teams, providing support in financial records, systems, and processes that empower staff to deliver the best outcomes for the clients we serve. And because we care for you so you can care for others, we provide the tools, resources, and professional development opportunities that allow you to grow as a financial leader while making a lasting difference. Join us - and experience the deep fulfillment of knowing your work truly makes a difference! Be part of a team that leads with heart and grit, the Grafton way—where leadership, compassion, and dedication come together to change lives. Under general supervision of Ukeru Finance Supervisor, this position is responsible for coordinating and administering financial records, systems, and processes for the Ukeru Systems division.

Requirements

High School diploma or GED
Experience in finance or accounting/ bookkeeping work; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Demonstrates clear and effective verbal and written communication skills, with the ability to build collaborative working relationships across teams.
Applies a solution-oriented approach to problem-solving and adapts to changing priorities in a dynamic work environment.
Contributes positively to a team environment and works effectively toward shared goals.

Nice To Haves

Associate's degree in accounting or other business-related field is preferred

Responsibilities

Create and send monthly invoices to Ukeru Systems customers for equipment and service sales using the Microsoft D365 software
Create reports to monitor and collect outstanding Account Receivable balances utilizing Microsoft D365 software, refer escalated accounts to supervisor for support
Accept and facilitate credit card payments from customers via email and telephone
Track payroll hours of non-Ukeru Systems Grafton personnel that are utilized to provide Ukeru Systems services and timely submit information to Grafton Finance department for processing
Document all customer contact within Salesforce software
Handles customer billing questions and/or first-level dispute resolution, refers escalated issues to supervisor
Receives and processes product vendor shipping invoices for payment
Works in collaboration with other Ukeru Systems personnel to generate cost proposals for customers
Works in collaboration with Ukeru Systems personnel as well as Grafton Finance department

Benefits

Medical, dental and vision
Flexible Spending & Health Savings Accounts
Generous Paid Time Off plan & attendance incentives
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Short-term disability (STD)
Long-term disability (LTD)
Paid Career Development - we pay you while becoming certified in CPR, Ukeru , Mandt and other career training!
401(k), including an employer match up to $2,500 annually
Education Assistance up to $5,250 annually
As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness